Smriti Karki
Parramatta,NSW
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that need.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Bhatbhateni Super Store
02.2020 - 07.2022
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed over 50 customers calls per day
- Established rapport with customers using active listening and interpersonal skills
Education
Science
Motherland Secondary School
Pokhara, NepalFoundation Studies And Bachelors of Public Health
UTS College ( University of Technology Sydney)
Ultimo, AustraliaSkills
- Sales expertise
- Complex Problem-Solving
- Stock management
- Goal-Oriented
- Customer Service
- Problem-solving abilities
- Flexible Hours
- Multitasking Abilities
- Positive Customer Engagement
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Product Promotion - Up-sold products and motivated customers to upgrade current
product plans. - Conflict Resolution - Responsible for handling customer account inquiries, accurately
providing information to ensure resolution of product/service complaints and customer
satisfaction.
Timeline
Sales Assistant
Bhatbhateni Super Store
02.2020 - 07.2022
Science
Motherland Secondary School
Foundation Studies And Bachelors of Public Health
UTS College ( University of Technology Sydney)
Similar Profiles
Pemba LamaPemba Lama
Cashier at Bhatbhateni Super StoreCashier at Bhatbhateni Super Store
Ujjwal BaralUjjwal Baral
Customer Service Specialist at Bhatbhateni Super StoreCustomer Service Specialist at Bhatbhateni Super Store
Aksmin KhatoonAksmin Khatoon
Cleaner at BHATBHATENI SUPER STORECleaner at BHATBHATENI SUPER STORE