Smriti Oli
Tanunda,SA
Summary
Personal care worker offering 2 years of expertise in aged care facility. Help Residents with self or full assist care and provide companionship. Experienced working for elderly, with skill anticipating and proactively addressing clients needs. Friendly and engaging with strong attention to detail, multitasking and unfailing work ethics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Aged Care Worker
Tanunda Lutheran Home
07.2022 - Current
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Reduced falls and injuries among residents by implementing tailored exercise programs.
- Maintained clean and safe living environment for all residents, ensuring their wellbeing.
- Assisted residents with daily living tasks, promoting independence and dignity.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
Receptionist
Oli & Associates
06.2020 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Restaurant Waiter
Ribs And Rumps
04.2021 - 09.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
Certificate III - Individual Support
Australian College Of Health And Management
Parramatta, NSW04.2022
Skills
- Toileting support
- Personal Hygiene Assistance
- Dementia Care
- Feeding Assistance
- Mobility Assistance
- Transfer Techniques
- Palliative Care
- Pressure area care
- Oral hygiene maintenance
- Respectful and Compassionate
- PPE Usage
Certification
- PCW - Personal Care Worker
Timeline
Aged Care Worker
Tanunda Lutheran Home
07.2022 - Current
Restaurant Waiter
Ribs And Rumps
04.2021 - 09.2021
Receptionist
Oli & Associates
06.2020 - 02.2022
Certificate III - Individual Support
Australian College Of Health And Management
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