Smriti SHRESTHA
Sydney,Australia
Summary
A Bachelor of Business Information Systems graduate from Australian University, seeking entry-level IT and Business Management opportunities to support career growth and gain skills and experience in the industry. I am on a 485 visa so I have full working rights and am eager to learn from experts and apply highly transferable skills in customer service, stakeholder engagement, and providing solutions to complex technical inquiries and issues, with my four years of professional experience in customer service, and communication skills.
I have upgraded my skills and knowledge in professional development using ACS training courses in Support Ticket Documentation, Customer Support, Application Installation, and Data Entry using Microsoft Office and Excel, I am confident that I am a qualified candidate for the available role. Excited to transition to the IT helpdesk environment to assist with resolving remote IT support requests, handling incoming customer requirements, actioning service requests and accurately maintaining documents, I can resolve remote IT support requests, handling incoming customer requirements, actioning service requests and accurately maintaining documents. A dedicated team player, self-starter, and multitasker who strives to exceed expectations consistently. Quick to learn and master new technologies and excels while working in team and self-directed settings. Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE MEMBER
BP
NSW
04.2023 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Manage the computerized payment system and operations of the mechanical and IT systems
- Balancing of the financial transactions operations.
- serving many customers' issues and handling frequent flyer programs.
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Enhanced team performance with regular training sessions on product knowledge and customer service skills.
- Reduced call wait times by implementing a structured call routing system and efficient time management techniques.
- Managed timely and effective replacement of damaged or missing products and make recommendations for the organizational marketing function.
CLEANER
BIC, MACQUARIE UNIVERSITY
11.2021 - Current
- Attention to detail while cleaning every corner of the building
- Worked together as a team with people with different backgrounds
- Good interpersonal skills while working with my teammates
- Ability to work independently.
Manager and all rounder
MIDORI SUSHI AND ROLLS
MEADOWBANK, NSW
09.2018 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Volunteer
NDIS
Chatswood
09.2019 - 11.2019
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Education
BACHELOR OF BUSINESS INFORMATION SYSTEM -
WENTWORTH INSTITUTE OF HIGHER EDUCATION
DIPLOMA IN COMMERCE -
AUSTRALIAN CATHOLIC UNIVERSITY
INTERMEDIATE IN MANAGEMENT -
K&K INTERNATIONAL COLLEGE
S.L.C. -
JYUGAL BOARDING HIGH SCHOOL
Skills
- Strong communication skills and attention to detail
- Previous experience working in both face to face and phone-based Customer Service roles
- Troubleshooting Service Operating System Technical Business Analysis
- Data Entry Microsoft Excel, Powerpoint, Outlook Computer Proficiency
- Ability to work in autonomously as well as in a team environment
- Punctual, reliable and well presented
- Strong technical experience and sound computer knowledge
- Ability to build rapport with customers
- Ability to work in autonomously as well as in a team environment
- Positive Attitude Eager to Learn Adaptable
SOFTWARE SKILLS
- Microsoft Windows 10
- Helpdesk Software
- Microsoft Excel Advanced
- Adobe Premier Pro
References
- AVAILABLE ON REQUEST
- CAN PROVIDE THE CONTACT DETAILS IF NEEDED
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
CUSTOMER SERVICE MEMBER
BP
04.2023 - Current
CLEANER
BIC, MACQUARIE UNIVERSITY
11.2021 - Current
Volunteer
NDIS
09.2019 - 11.2019
Manager and all rounder
MIDORI SUSHI AND ROLLS
09.2018 - Current
BACHELOR OF BUSINESS INFORMATION SYSTEM -
WENTWORTH INSTITUTE OF HIGHER EDUCATION
DIPLOMA IN COMMERCE -
AUSTRALIAN CATHOLIC UNIVERSITY
INTERMEDIATE IN MANAGEMENT -
K&K INTERNATIONAL COLLEGE
S.L.C. -
JYUGAL BOARDING HIGH SCHOOL