Sneh Shrivastava
Melbourne,VIC
Summary
Dynamic Salesforce expert with a proven track record of enhancing system efficiency and client satisfaction through innovative Salesforce solutions and configurations. Excelled in fostering teamwork and collaboration, successfully managing projects to exceed stakeholder expectations. Specialises in custom solutions, Forms Assembly, custom reporting, data migration, and decision-making processes.
Overview
5
5
years of professional experience
Work History
Salesforce Consultant
Centelon Solutions
03.2022 - Current
- Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
- Conducted thorough analysis of client requirements, translating them into actionable plans for successful Salesforce integration.
- Mentored junior consultants, sharing knowledge and expertise in order to foster professional growth within the team.
- Optimized reporting capabilities within the Salesforce platform by designing dashboards that provided actionable insights to support decision-making processes among clients'' leadership teams.
- Resolved technical issues promptly and efficiently, minimizing downtime and ensuring seamless user experiences with the Salesforce platform.
- Improved client satisfaction by providing customized Salesforce solutions tailored to their specific needs.
- Implemented robust security measures to safeguard clients'' sensitive data within the Salesforce platform, ensuring compliance with relevant regulations and industry standards.
- Managed multiple concurrent projects successfully while maintaining strict deadlines and high levels of client satisfaction.
- Streamlined business processes for clients with efficient Salesforce configurations and customizations.
- Enhanced customer relationship management capabilities for clients through effective Salesforce implementation strategies.
- Delivered comprehensive training sessions to help end-users maximize the benefits of using Salesforce tools.
- Achieved successful data migration from legacy systems into new Salesforce environments without loss or compromise of vital information assets.
Team Lead/ Dev
Vinnies
10.2023 - 07.2024
- Manage business stakeholders and delivery team and driving regular meetings for the progress and update.
- Designed and implemented customized solutions to meet specific business needs, leveraging technical expertise and industry best practices.
- Building Flows, Custom objects, Custom fields, Reports and Dashboards, Approval process, lightning page set up, etc.
- Developed comprehensive reports and interactive dashboards to provide actionable insights and support decision-making processes.
- Led post-implementation support for newly deployed systems, ensuring seamless transition and optimal functionality.
Salesforce Consultant and Team Lead
Wellways
06.2023 - 10.2023
- Manage business stakeholders and delivery team and driving regular meetings for the progress and update.
- Responsible to gather business requirements, writing stories and converting business requirements into technical specification for the development team to build and test.
- Streamlined business processes for clients with efficient Salesforce configurations and customizations.
- Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
- Developed custom applications and integrations within the Salesforce platform, enhancing overall system functionality
- Help and guide offshore development team during the build for clients.
- Optimized reporting capabilities within the Salesforce platform by designing dashboards that provided actionable insights to support decision-making processes among clients'' leadership teams.
- Improved client satisfaction by providing customized Salesforce solutions tailored to their specific needs.
Salesforce Consultant and Team Lead
Clean Energy Council
02.2023 - 06.2023
- Manage project delivery end to end and successfully delivered the project within defined timelines.
- Conducted thorough analysis of client requirements, translating them into actionable plans for successful implementation.
- Responsible to gather business requirements, writing stories and converting business requirements into technical specification for the development team to build and test.
- Manage business stakeholders and delivery team and driving regular meetings for the progress and update.
- Help and guide development team during the build.
Form Assembly and Salesforce Developer
Clean Energy Council
03.2022 - 10.2022
- Worked as a lead Form Assembly developer and created many complex forms.
- Worked on Salesforce and Form Assembly development to meet the client requirements by implementing Custom solution in Salesforce via automation tools such as Flows and Apex and integrated Form Assembly.
- Given solution for complex forms.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Enhanced user experience by designing and implementing custom Salesforce solutions.
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Designed intuitive user interfaces, resulting in increased customer satisfaction and engagement.
- Improved data quality by implementing validation rules and customizing page layouts in Salesforce.
Salesforce Administrator
Wingate Financial Group
08.2021 - 03.2022
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Achieved successful data migration from legacy systems into new Salesforce environments without loss or compromise of vital information assets.
- Effectively managed and optimized Salesforce data storage to ensure efficient system performance and cost management.
- Conducted regular data cleanup and archiving processes, removing redundant and obsolete data to free up storage space. Worked with backup tools to ensure data integrity and recoverability.
- Responsible for managing and creating Users, Queues, Groups, Profile, Permission set, Role and Role hierarchy, Sharing rules and contribute significantly on user management and governance.
- · Building Workflows, Flows, Custom objects, Custom fields, Record types, Reports and Dashboards, Approval process, lightning page set up, etc.
Salesforce Administrator (Volunteer)
Blaze Your Trail
08.2019 - 07.2021
- Requirement Gathering and collaboration with the business & stakeholders.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Responsible to build Workflows, Process builder, Flows, Custom objects, Custom fields, Approval process, lightning page set up, etc.
- Responsible to manage and create users, queues, groups, profile, permission set, role and role hierarchy, sharing rules.
- Successfully completed an integration between Salesforce & Gmail.
- Perform data import using Data Import Wizard/Data Loader/ Workbench to bulk add/update records.
- · Responsible to spin out and refresh Salesforce Sandboxes on ad-hoc basis.
- Provide regular support and guidance to end users for the adaptability.
Education
Bachelor of Engineering - Computer Science
Rajiv Gandhi Technical University
Bhopal, India12.2006
Skills
- Salesforce Administration Certification
- Salesforce Sales Cloud Certification
- Salesforce App builder Certification
- Form Assembly Certification
- Salesforce Configuration
- Data Migration
- Process Automation
- Custom Reporting
- Agile Methodology
- Problem-solving abilities
- Requirements Gathering & Solutions
Timeline
Team Lead/ Dev
Vinnies
10.2023 - 07.2024
Salesforce Consultant and Team Lead
Wellways
06.2023 - 10.2023
Salesforce Consultant and Team Lead
Clean Energy Council
02.2023 - 06.2023
Salesforce Consultant
Centelon Solutions
03.2022 - Current
Form Assembly and Salesforce Developer
Clean Energy Council
03.2022 - 10.2022
Salesforce Administrator
Wingate Financial Group
08.2021 - 03.2022
Salesforce Administrator (Volunteer)
Blaze Your Trail
08.2019 - 07.2021
Bachelor of Engineering - Computer Science
Rajiv Gandhi Technical University
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