SNEHA VADLAPATLA

• Efficiently dispensing high volume of medication orders for aged care facilities using Minfos
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Entered and processed patients' prescriptions into internal system.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Prepared DAA packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Cura Health Pharmacy a subsidiary of Sigma health care Ltd. is an aged-care Medication management business servicing about 9500 residents from 130 aged care facilities all around Melbourne.

• Efficiently dispensing high volume of medication orders for aged care facilities using FRED.
• Liaising prescriptions with patient’s doctors and nursing staff.
• Collaborating with team of pharmacists and packers to meet scheduled delivery times.
• Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
• Manually packing scheduled medicines for patients on weekly basis.
• Preparing tablet packing machines in efficient and safe manner to minimize work.
• Preparing documents for patient transition to other pharmacies.
• Assisting Client Services manager with discharged patients’ transition.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Implemented and developed customer service training processes.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Increased efficiency and team productivity by promoting operational best practices.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Managed timely and effective replacement of damaged or missing products.
• Answered customer telephone calls promptly to avoid on-hold wait times.