Kiera Nicholas
Drouin,VIC
Summary
Skilled Pharmacy Technician offering 14 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in cleanroom procedures, regulatory guidelines and overall pharmacy operations. Proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating prescribers and individuals to address issues. Good relationship-building and multitasking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Dispensary Technician
Odlum's Pharmacy
06.2022 - 04.2024
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
- Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
Pharmacy Assistant
Priceline Pharmacy
05.2014 - 10.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Pharmacy Assistant
Amcal
03.2010 - 09.2013
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Merchandised over-the-counter goods and rotated stock.
Hairdresser
Colour Purple
02.2009 - 03.2010
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Apprentice Hairdresser
Sam And Frank's
06.2006 - 02.2009
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
Education
Certificate III - Hairdressing
Central Gippsland Institute of TAFE
Yallourn, VIC01.2009
Skills
- POS System Operation
- Product Merchandising
- Processing payments
- Medicare and Medicaid process
- Confidentiality Practices
- Customer Service
- Data Entry
- Updating medication histories
- Dispensing Medications
- Prioritization and Organization
- Attention to Detail
Timeline
Dispensary Technician
Odlum's Pharmacy
06.2022 - 04.2024
Pharmacy Assistant
Priceline Pharmacy
05.2014 - 10.2021
Pharmacy Assistant
Amcal
03.2010 - 09.2013
Hairdresser
Colour Purple
02.2009 - 03.2010
Apprentice Hairdresser
Sam And Frank's
06.2006 - 02.2009
Certificate III - Hairdressing
Central Gippsland Institute of TAFE
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