Hi, I’m
P V Snehil
Sydney,NSW
Summary
Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and cloud based application Implementation experience in top-tier organizations. Solid 10+ years of experience in Tech stack Migration projects , gathering and priortizing requirements for process optimization , helping to improve customer experience paired with focus on visualization tools and KPI tracking.
Overview
11
years of professional experience
1
Certification
Work History
QantasSydney Mascot, NSW
Senior Business Analyst
10.2023 - Current
Job overview
- Analyzed existing Software integration and systems used by Contact center team, identified opportunities for improvement, automation of manual processes through technology solutions.
- Gathered requirements for decommissioning of legacy software and migrating to Amadeus cloud based solution.
- Documented test cases for validating system functionality.
- Conducted gap analysis between current state processes and desired future state processes.
- Collaborated with stakeholders to define features, integrations and partnerships using tools like Miro board, Jira, Confluence, Excel.
HighRadius
Senior Solution Consultant
03.2022 - 08.2023
Job overview
- Understood 70+ Customer stated requirements and refined them to independent user stories for effective project execution.
- Led the Implementation program for clients with annual revenue of 20B$.
- Prioritize the Requirements (Functional , NFR ,User Experience ) based on factors like cost for development , value for customer, value to the product, alignment to product vision and prepared phased delivery plan.
- Improved Collections process to reduce outstanding receivables with help with help of change management , process optimization and HighRadius cloud technology after understanding of end-to-end business process for customer like Cisco , Konica Minolta, Service now.
- Defined key success metric like FTE saving , ROI for Tech investment , Daily sales outstanding (DSO) , Automation % etc and align these with Executives and Senior Mangement.
- Worked on data analysis , data loading and integration (via SFTP,API) from ERP, Salesforce etc to HighRadius Databases.
Amadeus (Digital e-commerce Solutions)
Lead Business Analyst
03.2018 - 03.2022
Job overview
- Experience in Gap Analysis ,Impact Analysis ,Requirement Gathering ,Workshop facilitation and defining acceptance criteria of user stories.
- Worked on Scoping Client requirements in SAFe (Scaled Agile environment) and documenting Functional specification using Jira , MS Suite, Visio ,LucidChart(BPMN2.0) ,Confluence.
- Created Data flow maps after understanding complex booking engine , Pricing , Payment Integrations to unblock Digital Implementation.
- Worked on Fiji website migration, Fiji Self Service Check -in website/app , Air India PSS Program to improve Digital Customer Experience with increase google play store rating to 4.1.
- Led the Incident analysis program to improve response turn around time from 3 days to 1 day and hence increased customer satisfaction.
Amadeus (Digital e-commerce solutions)
Senior Business Analyst
03.2013 - 03.2018
Job overview
- Worked with Airlines ,Product Management towards the feedback received on Digital experience(DX) product to continuously improve Product and prioritize road map.
- Led the Gap analysis , risks forecasting and presenting solution recommendations along with pre-sales team for the Digital projects.
- Key Client Engagement & Communication : Collaborated with multiple teams for digital cloud product implementation and on time delivery of Malaysia Airline PSS Migration.
- Responsible for Industrializing Pilot Projects while navigating ambiguity - self re-accommodation , AAM PromoCode ,Payment Integrations and gather customer feedback.
Education
International Institute of Information Technology
Post Graduate Diploma in Data Analytics
03.2017
Bhilai Institute of Technology
Bachelor of Engineering (Computer Science and Engineering)
03.2013
Skills
- Requirements Gathering
- Process Mapping and Problem identification
- User Acceptance Testing
- Agile Methodology
- Process Development
- Software Development Lifecycle
- Business process improvement
- Gap analysis
- Customer Needs Assessment
- Workflow Analysis
- Project Management
- Consulting
- KPI Tracking
- Stakeholder relationship management
- Strategic planning
Certification
Agile Meets Design Thinking from University of Virginia |Darden School of Business
References
References available upon request.
Timeline
Senior Business Analyst
Qantas
10.2023 - Current
Senior Solution Consultant
HighRadius
03.2022 - 08.2023
Lead Business Analyst
Amadeus (Digital e-commerce Solutions)
03.2018 - 03.2022
Senior Business Analyst
Amadeus (Digital e-commerce solutions)
03.2013 - 03.2018
International Institute of Information Technology
Post Graduate Diploma in Data Analytics
Bhilai Institute of Technology
Bachelor of Engineering (Computer Science and Engineering)