Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Snigdha Narayanan

Flemington

Summary

Dedicated and solutions-oriented Technical Support Engineer with over four years of experience in IT support, systems management, and project execution. Expert in Microsoft Technologies, with a proven track record of enhancing user satisfaction through effective troubleshooting and problem resolution. Holds a BTech in Electronics, specializing in delivering first-class customer service and technical support.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Systems Engineer/Developer (Machine Learning)

Tata Consultancy Services
10.2020 - 06.2022
  • Developed and evaluated machine learning and quantum ML models for stock price forecasting and portfolio optimization, incorporating data cleaning, validation, and feature engineering techniques using Python
  • Collaborated with cross-functional teams to deploy new technologies and continuous improvement projects, ensuring robust IT support
  • Investigated emerging technologies to enhance ML applications and established CI/CD platforms for streamlined ML project deployment.

IT Support/Systems Engineer - SAP Hybris

Tata Consultancy Services
03.2018 - 10.2020
  • Acted as first point of contact, efficiently resolving over 1500 IT support queries within service level agreements using Microsoft Suite and Active Directory.
  • Demonstrated expertise in virtualization (VMware, Hyper-V, Citrix), cloud services (AWS, Azure), server management (Office 365/Exchange, SQL Server, Windows Server), and Active Directory, enhancing operational efficiency and reliability.
  • Led team of 8 members and provided top-notch end user support for 4 data centers simultaneously, serving as primary liaison and ensuring customer inquiries were resolved efficiently via ticketing platforms like ServiceNow, Zendesk; demonstrated capacity to multitask.
  • Successfully handled major events like Black Friday/Cyber Monday, managing production environment for over 100 e-commerce websites, resulting in significant decrease in escalation rates and proving ability to operate autonomously in high-pressure situations.
  • Recognized for excellent problem-solving skills; received commendation from SAP Germany team for outstanding contributions.

Education

Bachelor of Electronics And Communication Engineering -

University of Kerala
Trivandrum, India
08.2017

Skills

  • Office365, Microsoft Azure, SharePoint
  • Microsoft Windows (8/10/11), Linux
  • Zendesk, JIRA, ServiceNow, ConnectWise
  • VMware, Hyper-V
  • Active Directory, Switches, Firewalls
  • Cloud Services – AWS, Mircosoft Azure
  • IDE – Visual Studio, PyCharm
  • Programming Languages: Python, SQL, R Basics, HTML, CSS

Certification

  • Azure AI fundamentals – 2021
  • IBM Data Science Professional Certificate - 2023
  • Google Data Analytics Certificate – Ongoing

Timeline

Systems Engineer/Developer (Machine Learning)

Tata Consultancy Services
10.2020 - 06.2022

IT Support/Systems Engineer - SAP Hybris

Tata Consultancy Services
03.2018 - 10.2020

Bachelor of Electronics And Communication Engineering -

University of Kerala
Snigdha Narayanan