Snjezana De Courcy
MELBOURNE,VIC
Summary
Results-oriented Retail Manager with eight years of experience in team leadership, customer engagement, and inventory management. Led training and mentoring initiatives to enhance service quality and drive sales performance. Adaptable and quick to learn, effectively navigating new environments and challenges.
Overview
1
1
Language
34
34
years of professional experience
Work History
Retail Assistant
SALVOS
Melton, VIC
09.2025 - Current
- Process transactions accurately using point-of-sale systems.
- Assist customers with product inquiries and store navigation.
- Engage positively with each customer, providing professional, and polite support for sales and service needs.
- Sorted donations for pricing and display in store. and pricing each item. Maintain store cleanliness and ensure product availability on shelves.
- Handled customer complaints with patience and professionalism, resolving issues to maintain customer satisfaction.
- Participated in team meetings to discuss store promotions and sales strategies, contributing ideas to improve sales outcomes.
- Participate in team meetings to discuss store promotions and sales strategies.
Retail Store Manager
Vinnies
Bacchus Marsh, VIC
08.2017 - 09.2025
- Managed daily store operations and ensured smooth workflow among staff.
- Trained and mentored team members to enhance customer service skills.
- Oversaw inventory management and maintained optimal stock levels for sales.
- Implemented loss prevention strategies to reduce shrinkage in the store.
- Developed promotional displays to attract customers and promote products.
- Coordinated scheduling and delegated tasks to optimize team efficiency.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Conducted regular staff meetings to communicate goals and updates effectively.
- Ensured all safety protocols were followed at all times by staff members.
- Hired and trained positive, enthusiastic employees to boost talents of the retail team.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Developed and maintained store policies and procedures.
- Performed regular audits to ensure compliance with company standards.
- Prepared employee performance appraisals, providing actionable feedback.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Retail Assistant
Salvos
Bacchus Marsh, VIC
05.2011 - 08.2017
- Assisted customers with product selection, answered queries and provided advice.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Answered phones promptly and directed calls appropriately.
- Assisted in setting up promotional displays, signage and window displays.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Receptionist
Erskine Rodan & Associates
North Melbourne, VIC
01.2000 - 08.2003
- Managed front desk operations and greeted clients with professionalism.
- Handled phone calls and directed inquiries to appropriate team members.
- Scheduled appointments and maintained the office calendar efficiently.
- Assisted in preparing meeting rooms for client consultations and events.
- Maintained client confidentiality while processing sensitive information.
- Provided support to staff by managing incoming correspondence effectively.
Personal Assistant
Rydges Melbourne Hotel
MELBOURNE, VIC
01.1993 - 08.2000
- Managed executive schedules and coordinated meetings for hotel leadership.
- Assisted guests with inquiries and provided exceptional customer service.
- Organized travel arrangements and itineraries for hotel management team.
- Maintained accurate records of correspondence and important documents.
- Coordinated events and functions, ensuring all details were executed smoothly.
- Developed and implemented efficient office systems for improved workflow.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Proofread documents for accuracy prior to submission to the executive team.
- Sorted mail received daily for distribution throughout the office.
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
- Assisted in the hiring and onboarding process of new staff, providing training and support as needed.
- Acted as the liaison between the executive and clients, maintaining strong professional relationships.
- Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Education
High School Diploma -
Broadmeadows Secondary College
Broadmeadows, VIC11-1992
Skills
- Customer service
- Visual merchandising
- Point-of-sale operation
- Inventory management
- Loss prevention
- Sales strategies
- Appointment scheduling
- Data entry accuracy
- Effective communication
- Professionalism
- Problem solving
- Time management
Languages
Croatian
Limited
Accomplishments
- Runnner up for Shop of the Year - Vinnies in year 2022
Timeline
Retail Assistant
SALVOS
09.2025 - Current
Retail Store Manager
Vinnies
08.2017 - 09.2025
Retail Assistant
Salvos
05.2011 - 08.2017
Receptionist
Erskine Rodan & Associates
01.2000 - 08.2003
Personal Assistant
Rydges Melbourne Hotel
01.1993 - 08.2000
High School Diploma -
Broadmeadows Secondary College