Tracey Pham
Mount Pritchard,NSW
Summary
I am eager to secure a position that fosters skill enhancement and growth. As a dedicated student, I consistently demonstrate excellence through my strong work ethic. My commitment to delivering exceptional customer service is underscored by my enthusiasm, energy, and efficiency. Described as a positive, mature, and reliable individual, I possess outstanding verbal and written communication skills.
Overview
6
6
years of professional experience
Work History
Student Work Placement
The Parks Community Network
02.2024 - 05.2024
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Supported clients and families with empathy and compassion during difficult times.
Receptionist
Delush Laser & Beauty, Miller
10.2023 - 12.2023
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist
Plus Fitness
03.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Manager of Operations
Běp Bĕ Mâp
08.2018 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cash Register Operator
Easter Show
04.2022 - 04.2022
- Reduced wait times for customers through quick transaction processing and multitasking abilities.
- Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
Education
Bachelor of Social Work -
Western Sydney University
04.2024
Freeman Catholic College
01.2021
Our Lady of Mount Carmel Primary
01.2015
Skills
- Problem-solving acumen
- Adaptability and flexibility
- Multicultural competence
- Emotional Intelligence
- Appointment scheduling and calendar management
- Customer service excellence
Achievements and Volunteer Work
- Principles Award for Leadership in Learning (2021, 2020)
- Part of the School Representative Council (2018-2021)
- Top 25% in the Higher School Certificate examinations
- Facilitated a non-profit school BBQ (2018)
- Participated in the Red Cross Door Knocking Initiative (2021)
- Participated in the Early Bird Reading Program (2021)
- Represented Freeman Catholic College in dance (2020-2021)
- Helped lead the Share, lead, inspire initiative (2020)
References
- Chinh Le, Owner of Běp Bĕ Mâp (Vietnamese Restaurant), 0400 880 330
- Hayley, Manager at Plus Fitness Campbelltown & Ambarvale, 0429 150 222
- My Ngo, Manager at Delush Laser & Beauty, 0481 102 611
- Natalie Jacobi, Family Support Coordinator, 0404 701 856
Timeline
Student Work Placement
The Parks Community Network
02.2024 - 05.2024
Receptionist
Delush Laser & Beauty, Miller
10.2023 - 12.2023
Receptionist
Plus Fitness
03.2023 - 08.2023
Cash Register Operator
Easter Show
04.2022 - 04.2022
Manager of Operations
Běp Bĕ Mâp
08.2018 - 03.2023
Bachelor of Social Work -
Western Sydney University
Freeman Catholic College
Our Lady of Mount Carmel Primary
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