Socheaneath Hour
Melbourne
Summary
An enthusiastic, highly-motivated University student who likes to take initiative and seek out new challenges. With a Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Contributes understanding of importance of positive guest experience and strong communication skills. I am really passionate about trying something new and excited to develop my skills at my workplace. I used my skills and knowledge to open new roles and opportunities.
Overview
2
2
years of professional experience
Work History
Front of House
Demochi
02.2023 - 02.2024
- Engaged customers with a courteous and professional demeanor, ensuring an exceptional initial experience
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Assisted customers with locating items and providing product information
- Operated credit card machine, and other electronic equipment accurately and efficiently
Cashier
Lucky Supermarket
03.2022 - 12.2022
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Assisted customers with locating items and providing product information
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
Waitress
Jomnol Mlob Kong Rim
10.2021 - 03.2022
- Prepared tables for guests prior to their arrival, including setting up table linens and silverware
- Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience
- Maintaining a clean environment
- Working as a team
Education
Bachelor of Business Analytics -
Latrobe University
Bundoora, VIC11-2025
Diploma of Business -
Latrobe University
Bundoora, VIC01-2024
High School Diploma -
American Intercon School
Cambodia08-2022
Skills
- Front of house supply stocking
- Front of house management
- Ability to work under pressure
- Ability to work in a team
- Ability to Multitask
- Fast Learner
Languages
Cambodian
Native or Bilingual
English
Full Professional
Timeline
Front of House
Demochi
02.2023 - 02.2024
Cashier
Lucky Supermarket
03.2022 - 12.2022
Waitress
Jomnol Mlob Kong Rim
10.2021 - 03.2022
Bachelor of Business Analytics -
Latrobe University
Diploma of Business -
Latrobe University
High School Diploma -
American Intercon School