Sofia Augustino
Dandenong
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Lovisa
08.2021 - 05.2023
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Policy Officer Summer Interns
Department Of Families, Fairness And Housing
11.2022 - 03.2023
- Providing advice to senior stakeholder and decision
- Involve in Grant Program management
- Collaborated with senior policy officers in drafting policy proposals and briefing materials for stakeholders.
- Contributed to the preparation and editing of policy documents and reports for internal and external distribution.
- Supported executive decision-making by documenting key discussions and decisions during board meetings
- Participated in meetings with external partners to gain exposure to policy development processes
Sale Consultant
Optus
09.2018 - 05.2021
- Demonstrated strong product knowledge to assist customers in making informed decisions about phone plans, devices, and accessories.
- Effectively handled customer complaints and worked to find satisfactory resolutions, contributing to a positive customer experience
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Followed up with existing customers to provide additional support and address concerns
Warehouse Supervisor
KG Electronics
06.2019 - 07.2020
- Supervised shipping and handling operations
- Supported production workers in meeting goals without compromising safety and compliance
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies
- Monitored adherence to safety protocols and company policies by staying attentive to details.
Education
Bachelor of Health science -
Victoria University
Melbourne, Vic12.2024
Certificate Iv Allied Health Assistance -
Rmit University
Melbourne, VIC12.2021
Skills
- Communication
- Critical Thinking
- Complaint/Resolution Handling
- Project Management
- Adaptability
- Loss Prevention
- POS System Operation
Timeline
Policy Officer Summer Interns
Department Of Families, Fairness And Housing
11.2022 - 03.2023
Retail Assistant
Lovisa
08.2021 - 05.2023
Warehouse Supervisor
KG Electronics
06.2019 - 07.2020
Sale Consultant
Optus
09.2018 - 05.2021
Bachelor of Health science -
Victoria University
Certificate Iv Allied Health Assistance -
Rmit University
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