Sofia Carrizales Cruz
Summary
Organized server with experience in fine-dining restaurant environments. Effectively creating service structures with thoughtful organization. Efficient facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
1
1
year of professional experience
Work History
Waitress Trainee
Hunter St. Hospitality
08.2023 - Current
- Enhanced customer satisfaction by providing attentive and friendly service throughout the establishment
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
Team Leader - Service Delivery
Merivale
02.2023 - Current
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
- Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
- Developed strong relationships with clients, ensuring their needs were met and maintaining open lines of communication.
Education
Bachelors of Commerce - Finance
Macquarie University
Sydney, NSW04.2026
Skills
- Advanced memory retention regarding requests or issues
- Prioritising guest engagement to enhance customer experience
- Applying a wide array of sale techniques for products and services
- High-volume dining with experience of over 400 patrons in the venue at a time
- showcasing a strong work ethic with a high sense of integrity for myself and the company
Accomplishments
- Awarded Merivale Star certificate for upholding a high sense of integrity, as part of their stars of Merivale program
Timeline
Waitress Trainee
Hunter St. Hospitality
08.2023 - Current
Team Leader - Service Delivery
Merivale
02.2023 - Current
Bachelors of Commerce - Finance
Macquarie University
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