Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sofia Lee

Waratah

Summary

Dynamic Senior Boutique Stylist at Oroton with a solid foundation in fashion and styling. Experienced with understanding client needs to create personalized fashion solutions. A proven track record in exceeding sales and customer service metrics. Known for excellent collaboration with team members and maintaining high standards of professionalism.

Overview

18
18
years of professional experience

Work History

Senior Boutique Stylist

Oroton
11.2020 - Current
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business, sales and referrals.
  • Maintained knowledge of products, ensuring relevant and current styling suggestions for customers.
  • Exceed retail KPIs across sales, conversion and customer service metrics
  • Participated in regular staff meetings to discuss goals, challenges, and opportunities for improvement within the store.
  • Completed regular training modules to enable better representation of the company's products

Food Service Assistant, Cellar Door Sales

Hermitage Lodge Hunter Valley
08.2007 - 03.2021
  • Greeted customers and provided outstanding customer service.
  • Developed rapport with regular customers, fostering welcoming venue atmosphere.
  • Maintained exacting standards of quality and performance.
  • Assisted in the planning and execution of events, ensuring a memorable experience for attendees.
  • Trained new team members on company policies, procedures, and best practices to maintain consistency in service delivery.
  • Increased wine sales by conducting in-store tastings and engaging customers with product knowledge.
  • Participated in ongoing professional development training programs to stay current on industry trends and best practices.

Education

Diploma of Business - Hospitality And Tourism Management

William Blue Collage
Sydney, NSW
2000

Skills

  • Customer service
  • Retail operations
  • Sales expertise
  • Multitasking and organization
  • Customer engagement
  • Attention to detail
  • Brand awareness
  • Sales metrics analysis
  • Driven work ethic

Timeline

Senior Boutique Stylist

Oroton
11.2020 - Current

Food Service Assistant, Cellar Door Sales

Hermitage Lodge Hunter Valley
08.2007 - 03.2021

Diploma of Business - Hospitality And Tourism Management

William Blue Collage

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Sofia Lee