Tricia Bergman
Milton,Australia
Summary
A creative Client Relationship Manager with diverse experience in customer service and relationship building. People are my passion and prioritising relationship building with internal and external partners are my focus of achievement. Awareness of people's needs and offering creative solutions in resolving challenging situations are skills I developed over 20 years of customer service experience. A demonstrated team member and contributor in cultivating strong partnerships to achieve company goals, seamless experience and enhance operations. Self motivated and fun team member who can add a layer of positivity and energy to a fresh environment.
Overview
23
23
years of professional experience
Work History
Senior Boutique Stylist
Oroton
Indooroopilly, QLD
07.2024 - Current
- Provided excellent customer service by delivering clients' needs and nurturing client relationships.
- Assisted with creating visual merchandising to promote current season styles.
- Organized stockroom for efficient access.
- Provided immediate response to issues by resolving problems in a timely manner.
- Performed point-of-sale transactions.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Storeroom Manager
Seed Heritage
Brisbane, QLD
10.2023 - 07.2024
- Developed and maintained accurate inventory records
- Responsible for cycle counting activities to ensure accuracy of perpetual inventory system
- Managed transfers of stock between stores to reduce excess levels and maintained accurate records of stock on hand
- Implemented continuous improvements of processes within the storeroom environment for safety and to maintain accurate inventory management
- Worked along side Visual Merchandising and Marketing team to achieve preliminary directives to floor plan
Senior Sales Consultant | Brand Ambassador
Georg Jensen
Brisbane, QLD
11.2018 - 10.2023
- Improved profitability by executing daily, weekly, and monthly budgets through nurturing clients and maintaining relationships.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards, above and beyond.
- Mentored employees in the management of complicated sales, complex issues, and difficult customers.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company standards.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Reformer Pilates Instructor | Studio Manager
Studio Pilates International
Brisbane, QLD
01.2021 - 09.2023
- Reviewed financial statements and sales activity reports to measure productivity or goal achievement.
- Observed participants during classes, watching for issues and incorrect techniques.
- Expanded knowledge and expertise on expected Studio Pilates techniques through Personal Development sessions and programs to keep class content motivating and purposeful.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities, and orientations.
- Monitored class participants for appropriate techniques to prevent injuries and assist clients with reaching their health and fitness goals.
- Managed and generated client base through client relationship building and customer care.
Client Relationship Executive
Directioineering
Brisbane, QLD
02.2022 - 07.2022
- Generated partnerships with local businesses to develop a wider avenue for marketing.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed marketing strategies based on corporate objectives and market trends.
- Supervised creation of marketing materials.
- Coordinated marketing events.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
Nursery Teacher
Tiny Town British Nursery
Doha, Qatar
08.2014 - 09.2016
- Planned and implemented developmentally-appropriate activities for kids as young as three years
- Updated classroom and student records with daily activities and notable incidents.
- Facilitated learning by maintaining a stimulating environment with rich learning opportunities and a positive learning environment.
- Maintained strict compliance with state health and safety standards.
- Communicated with children's parents and Nursery director regarding daily activities, behaviours, and issues.
- Supported children's emotional and social development of diverse nationalities by adapting communication tactics for differing needs.
CSM Onboard Manager | Base Operations Support
QANTAS
Brisbane, QLD
06.2002 - 03.2014
- Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted crew with resolving complex customer issues and implementing targeted solutions.
- Evaluated crew job performance, and motivated staff to improve productivity.
- Delivered continuous management training to maximize performance and customer relations skills.
- Investigated accidents to identify causes and prevent future incidents.
- Updated emergency response procedures, though continuous training.
- Collaborated with multiple departments to ensure successful daily operations.
Education
Certified in Anatomy/Platinum Reformer Instructor -
Studio Pilates International
Brisbane, QLDAssociate of Arts - Management in Tourism
COTAH
QueenslandSkills
- Relationship Building
- Analytical Problem Solving
- Interdepartmental Collaboration
- Team leadership and collaboration
- Sales Projections
- Excellence in customer service
Timeline
Senior Boutique Stylist
Oroton
07.2024 - Current
Storeroom Manager
Seed Heritage
10.2023 - 07.2024
Client Relationship Executive
Directioineering
02.2022 - 07.2022
Reformer Pilates Instructor | Studio Manager
Studio Pilates International
01.2021 - 09.2023
Senior Sales Consultant | Brand Ambassador
Georg Jensen
11.2018 - 10.2023
Nursery Teacher
Tiny Town British Nursery
08.2014 - 09.2016
CSM Onboard Manager | Base Operations Support
QANTAS
06.2002 - 03.2014
Certified in Anatomy/Platinum Reformer Instructor -
Studio Pilates International
Associate of Arts - Management in Tourism
COTAH
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