Summary
Overview
Work History
Education
Skills
Qualifications
Timeline
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Sofia Mitchell

Adelaide,SA

Summary

A hardworking and laser-focused food attendant and barista. Provides excellent service with a calm attitude through periods of high pressure. Dedicated team player with demonstrated training and problem-solving abilities.

Overview

1
1
year of professional experience

Work History

Food and Beverage Attendant

The Lion Hotel
05.2022 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Made and served all coffee types to a high standard of quality, efficiency, and accuracy during busy service periods.
  • Maintained and operated an espresso machine and steaming wands to a high standard of cleanliness.
  • Processed all customer orders with accuracy and effective communication methods through skilled usage of a POS system throughout day and evening food service.
  • Managed food service, communicating between chefs and food runners and using extensive menu knowledge to ensure smooth and swift service.
  • Maintained floor cleanliness, including plate and glass clearing with speed and efficiency.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Consistently maintained stock levels of cutlery, plates, napkins, and coffee supplies.

Food Server

Jalan Jalan
10.2022 - 11.2022
  • Assembled dishes with many components, enabling skilled preparation of all menu items.
  • Explained menu items and recommended options according to customer preferences.
  • Elevated customer satisfaction through enthusiastic customer service.
  • Used a Cube POS system to process customer transactions.
  • Cooperated with crew members and cooks through verbal and written communication under high pressure during busy service periods.

Education

SACE -

Southern Vales Christian College
Morphett Vale, SA
2021

Skills

  • Coffee Making and Delivery - Including Latte Art
  • Customer Relations
  • Problem Detection and Resolution
  • Workstation Maintenance
  • Floor Maintenance
  • POS Terminal Operations
  • Food Delivery
  • Staff Leadership
  • Independence and Initiative

Qualifications

Responsible Service of Alcohol (RSA) in SA - Galaxy Training Australia 2022

Timeline

Food Server

Jalan Jalan
10.2022 - 11.2022

Food and Beverage Attendant

The Lion Hotel
05.2022 - Current

SACE -

Southern Vales Christian College

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Sofia Mitchell