Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Dinesh Mhapu Prajapati

3/29 Oxford Street, Mortdale,NSW

Summary

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Tracks on point
09.2021 - 12.2024
  • Deliver excellent customer service, manage transactions, and ensure welcoming dining environment
  • Enhance order-taking efficiency, leading to reduced wait times and higher customer satisfaction
  • Promote menu items effectively, boosting average check size and sales
  • Accurately handle special dietary requests, ensuring guest satisfaction and loyalty
  • Collaborate with staff to ensure timely food delivery and a positive dining experience

Barista

Kitchen cafe
10.2018 - 12.2024
  • Engage customers with friendly service, enhancing their experience and loyalty
  • Maintain and operate espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Clean counters, machines, utensils, and seating areas daily.
  • Assist in inventory management, preventing shortages and ensuring smooth operations
  • Handle cash and credit card transactions
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
  • Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
  • Maintain clean and organized workspace
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Foster positive team environment, coordinating with colleagues to streamline operations and enhance overall café atmosphere

Customer Service

Molly's Café and Takeaway
12.2020 - 04.2022
  • Handled customer food and drink orders, ensuring accuracy and timely service, enhancing customer satisfaction
  • Prepared pizzas, burgers, and fried items, maintaining high food quality standards and efficiency
  • Assisted chef during peak seasons with vegetable preparation, contributing to smooth kitchen operations
  • Processed payments swiftly and accurately, improving transaction speed and customer experience

Food & Beverage Attendant

Hamer's Bar and Restaurant
10.2018 - 08.2021
  • Greet guests warmly to foster welcoming environment.
  • Take food and drinks orders and deliver foods to customers
  • Answer Questions regarding menu and Offer suggestions and recommendations regarding foods and drinks
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Knowledge about wines and drinks including spirits and cocktails
  • Process payment with both Cash and EFTPOS
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.

Secure Travel

Sydney International Airport
07.2017 - 10.2018
  • Wrapped customer baggage, ensuring secure and efficient service
  • Delivered exceptional customer service, enhancing client satisfaction
  • Processed payments accurately using cash and EFTPOS, maintaining transaction integrity
  • Maintained a clean work area post-shift, ensuring a safe and organized environment
  • Worked effectively in fast-paced environments.

Education

Diploma - Architect

Asian Engineering College
Old Baneshwor, Shankhamul, Nepal
07.2013

Skills

  • Coffee making
  • Food service
  • Detail oriented
  • Teamwork
  • Customer service
  • Espresso
  • Latte art
  • Cash handling
  • Inventory management
  • POS systems

Languages

English (Skillful)
Full Professional
Nepali (Expert)

Certification

  • RSA
  • Barista
  • Food and Safety

Timeline

Food and Beverage Attendant

Tracks on point
09.2021 - 12.2024

Customer Service

Molly's Café and Takeaway
12.2020 - 04.2022

Food & Beverage Attendant

Hamer's Bar and Restaurant
10.2018 - 08.2021

Barista

Kitchen cafe
10.2018 - 12.2024

Secure Travel

Sydney International Airport
07.2017 - 10.2018

Diploma - Architect

Asian Engineering College

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Dinesh Mhapu Prajapati