Sofia Racomelara
Sydney,NSW
Summary
Current university student at the University of Technology Sydney seeking opportunities to expand knowledge and skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. In relation to my degree, I am confident working in wet labs, dry labs and handling chemicals and glassware. I have lots of experience with POS systems and with other computer systems such as Excel and Outlook.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Sutherland Shire Council
Sydney, NSW
12.2022 - Current
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Processed payments from customers using point of sale systems.
- Handled escalated customer complaints and disputes in a professional manner.
- Trained new employees on company policies related to customer service practices.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Team Member
Kmart
Sydney, NSW
11.2021 - 01.2023
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers with product selection and ordering process.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
Crew Member
Hungry Jacks
Sydney, NSW
06.2020 - 05.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Assistant Store Manager
Regallo Kirrawee
Sydney, NSW
11.2020 - 11.2022
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Assisted in setting up promotional displays, signage and window displays.
- Kept up-to-date knowledge of all products available in the store.
Education
Bachelor of Forensic Science -
University of Technology Sydney
Sydney, NSW01-2026
High School Diploma -
St Patrick's College Sutherland
Sydney, NSW09-2022
Skills
- Online Chat And Email
- Retail Experience
- Service Issue Resolution
- Courteous Demeanor
- Customer Service Excellence
- Customer Inquiries
- Payment Processing
- Interpersonal Communication
- Time Management
- Problem Resolution
- Staff Training
Accomplishments
- Achieved a high 80's ATAR
- Received an award for high achievers in Earth and Environmental Sciences
- Received a Duke of Edinburgh bronze award
Affiliations
- Oztag Referee for the Sutherland Shire in 2018 - 2020
- Played Soccer in NSW in 2016 - 2023
References
References available upon request.
Timeline
Customer Service Officer
Sutherland Shire Council
12.2022 - Current
Team Member
Kmart
11.2021 - 01.2023
Assistant Store Manager
Regallo Kirrawee
11.2020 - 11.2022
Crew Member
Hungry Jacks
06.2020 - 05.2021
Bachelor of Forensic Science -
University of Technology Sydney
High School Diploma -
St Patrick's College Sutherland
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