Soham Khatri
The Ponds,NSW
Summary
Customer-focused university student with hands-on experience delivering high-quality service in a fast-paced retail environment. Experienced in handling transactions, communicating clearly with customers, and working collaboratively within a team to meet daily goals.
Currently studying a double degree in Commerce and Information Technology (Majoring in Finance and Cybersecurity) allowing for strong analytical thinking and digital literacy, all which contributes to positive customer outcomes through professionalism, integrity, and problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Team Member
Big W
03.2024 - 11.2025
- Delivered consistent, high-quality customer service by engaging with customers, asking clarifying questions, and identifying their needs to provide appropriate solutions.
- Communicated clearly and professionally with customers from diverse backgrounds, ensuring understanding and positive outcomes.
- Processed transactions accurately while maintaining attention to detail, compliance with procedures, and customer trust.
- Worked confidently in a busy, target-driven retail environment, managing multiple priorities without compromising service quality.
- Demonstrated integrity and composure during challenging customer interactions, resolving issues calmly and respectfully.
- Collaborated closely with team members to support daily operations, meet service standards, and contribute to shared goals.
- Maintained a safe, organised, and compliant work environment, recognising the importance of safety and accountability.
Education
Bachelor of Commerce + Bachelor of IT - Finance + Cybersecurity
Macquarie University
Sydney, New South Wales, NSW02-2028
Skills
- Problem Solving & Needs Analysis
- Effective Customer Service
- Time Management
- Ability to Multitask
- Compliance Awareness
- Attention to Detail
Certification
Institution of Applied Technology - Digital
- Generative AI and its Business Applications
- Introduction to Artificial Intelligence
- Introduction to Cyber Security
- Introduction to Data Analytics
- Introduction to SQL
- Responsible Artificial Intelligence
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Store Team Member
Big W
03.2024 - 11.2025
Bachelor of Commerce + Bachelor of IT - Finance + Cybersecurity
Macquarie University