Soheila Kaab
Wentworthville,NSW
Summary
Proven leader and efficient communicator, adept in customer relations and information management, demonstrated during tenure at DHL. Excelled in fast-paced environments, enhancing order accuracy and exceeding productivity goals. Skilled in Microsoft Office and fostering team collaboration, I bring a track record of maintaining high service standards and achieving significant operational improvements.
Overview
2
2
years of professional experience
Work History
Ageing Support
Sherly
Consitution Hill
04.2024 - 05.2024
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Picker Packer
DHL
Prospect Hwy
09.2022 - 03.2023
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
Waitress
Levan Cafe
Sydney Olympic Park, NSW
04.2022 - 07.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Certificate III - Disability Support
Capital Care
Parramatta, NSWCertificate IV - Ageing Support
Capital Care
Parramatta, NSW05.2024
Skills
- Fast Typing Speed
- Leadership Qualities
- Information Management
- Customer Service
- Team Collaboration
- Customer service support
- Relationship Building
- Decision-Making
- Customer Relations
- Microsoft Office
- Paperwork and documentation
- Work Planning and Prioritization
- Payment Transactions
- Customer Contact
Hair dressing
I have been working as a hair dresser for 5 year
Languages
Arabic
Full Professional
Persian
Native or Bilingual
Farsi/Dari
Full Professional
English
Professional Working
Azeri/Turk
Limited Working
Timeline
Ageing Support
Sherly
04.2024 - 05.2024
Picker Packer
DHL
09.2022 - 03.2023
Waitress
Levan Cafe
04.2022 - 07.2022
Certificate III - Disability Support
Capital Care
Certificate IV - Ageing Support
Capital Care