SOLINA VIALAU
Upper Caboollure,QLD
Summary
Over 2+ years of Customer Service experience within the hospitality industry. Recently graduated Year 12 and currently seeking to endure strong communication skills, multi-tasking and interpersonal skills for a customer services role that will help enhance the skills as well as provide the opportunity for personal and professional growth.
Overview
5
5
years of professional experience
Work History
Process Worker
Pine Valley Flowers
03.2022 - Current
- Pick & Packing all varieties of flowers and plants
- Stacking and making sure all buckets are in place and stacked for next day.
- Machinery work
- Cleaning duties, making sure boxes are thrown into bins and outside of factory is swept and neat.
- Prepared, boxed, and staged outgoing shipments.
- Maintained compliance with health, safety, and environment practices.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Operated mobile equipment such as forklifts and pallet jacks.
- Improved function and performance by adopting suitable processor software applications.
Customer Service Team Member
KFC
03.2020 - 11.2021
- Cash handling including EFTPOS sales
- Providing welcoming and friendly customer service
- Attention to detail when preparing food and timely delivery to customers
- Ability to multitask when coordinating drive thru’ orders as well as communicating with all members of kitchen team
- Cooking - fryers, chicken area and other kitchen areas as directed.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided high energy and professionalism when dealing with customers and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Team Member
Seafood Market
02.2019 - 07.2019
- Seafood Market
- Cleaning; washing dishes and floors
- Cash Handling
- Wrapping papers
- Providing high level of customer service
- Undertaking food preparations
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Education
High School Diploma -
Morayfield State High School
Morayfield, QLD01.2021
High School Diploma -
Mabel Park State High School
Slacks Creek, QLD11.2021
Skills
- Can be both a team and individual player
- Punctual
- Multitask multiple activities at once
- Very fast at learning allocated jobs and very fast worker
- Active Listening
- Time management and well representative
- Clear communication
- Can and will adapt within the workplace well
Additional Information
REFERENCES:
Chanelle Williams – Senior Coordinator
Contact number: (07) 3489 2333
Email address: cwills401@eq.edu.au
Rhythm Tauti – KFC Shift Supervisor
Contact number: 0433 300 581
Email address: tautieparhythm@gmail.com
Mark Tanielu – PVF Line Supervisor
Contact number: 0422 535 293
Email address: marktanielu03@outlook.com
Timeline
Process Worker
Pine Valley Flowers
03.2022 - Current
Customer Service Team Member
KFC
03.2020 - 11.2021
Customer Service Team Member
Seafood Market
02.2019 - 07.2019
High School Diploma -
Morayfield State High School
High School Diploma -
Mabel Park State High School
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