Solome Faith Chifadza

• Maintained accurate and confidential client records, including daily case notes and progress reports, demonstrating strong attention to detail and data integrity.
• Collaborated with multidisciplinary teams to implement and adapt individualised care plans, reflecting flexibility and teamwork.
• Worked independently in high-responsibility environments, applying sound judgment and remaining composed in high-pressure situations.
• Communicated effectively with clients and families, building trust and managing sensitive situations with professionalism.

• Led a team of up to 10 staff during daily store operations, demonstrating leadership and team coordination.
• Accurately processed transactions and performed daily cash and sales reconciliations with accuracy, supporting store-level financial reporting.
• Consistently exceeded sales and loyalty KPIs, demonstrating a results-driven mindset.
• Trained and supported new staff to uphold high service standards.

• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
• Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.

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• Managed appointment scheduling, client communications, and system data entry with precision.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Maintained personnel records and updated internal databases to support document management.