Somaya Rezaei
Lyndhurst,VIC
Summary
Proven leader in customer service, demonstrated at TKmaxx, where I excelled in fast-paced environments, mastering cash management and problem-solving. Skilled in communication and teamwork, I significantly improved customer satisfaction. My ability to multitask and manage time effectively stands out, making me a valuable asset to any team.
Overview
3
3
years of professional experience
Work History
Customer Service
TKmaxx
10.2021 - Current
- Communicate clearly and accurately with customers in a fast-paced environment
- Unpack and process stock efficiently
- Open and close the store according to procedures
- Operate the cash register and manage money exchanges successfully
- Handle customer complaints professionally and effectively
- Maintain a clean and organized store environment to enhance the customer experience
- Assist customers with product inquiries and recommendations
- Collaborate with team members to ensure smooth operations
- Monitor inventory levels and report discrepancies
- Train new staff on store procedures and customer service standards
Customer Service
Michael Hill
06.2023 - 03.2024
- Communicate clearly and accurately with customers in a fast-paced working environment
- Use active listening skills to understand customer needs and concerns
- Provide concise and informative responses to inquiries
- Adapt communication style to suit diverse customer interactions
- Maintain a positive and approachable demeanor, even during busy periods
- Ensure all information provided is accurate and up-to-date
- Facilitate smooth interactions by keeping conversations focused and efficient
- Utilise conflict resolution techniques to address misunderstandings swiftly
Customer Service
KFC
04.2021 - 02.2022
- Communicate clearly and accurately with customers in a fast-paced working environment
- Pack stock efficiently at the end of the day, ensuring proper organisation
- Clean the workplace thoroughly, including sweeping floors and tidying up areas
- Ensure all surfaces are wiped down and maintained for a hygienic environment
- Organise and store stock properly to prepare for the next day
- Maintain a positive and approachable demeanor while interacting with customers
- Address customer inquiries and concerns promptly and effectively
- Collaborate with team members to complete end-of-day tasks efficiently
Education
Hampton Park Secondary College
Skills
- Customer service
- Leadership skills
- Multi-tasking
- Problem-solving
- Cash-management
- Self-management
- Teamwork
- Social skills and manners
- Organizational skills
- Communication skills
- Time management
Accomplishments
- Learning Awards, 2022/2023
- X2 Leadership Award
- Community Award
- Respect Award
- 95 Attendance Award, 2023
References
- Khadija Rezaei, Assistant Manager, T.K.maxx, 0450774238, khadijarezaei67@hotmail.com
- Naomi Dawson, Student Learning Leader, Hampton Park Secondary College, 87959400, naomi.dawson@education.vic.gov.au
- Abdul Taniwal, Assistant Manager, T.K.MAXX, +61416657672, abdultaniwal@gmail.com
Languages
English
Full Professional
Persian
Full Professional
Timeline
Customer Service
Michael Hill
06.2023 - 03.2024
Customer Service
TKmaxx
10.2021 - Current
Customer Service
KFC
04.2021 - 02.2022
Hampton Park Secondary College