Sonal Pathak
Berkeley,Australia
Summary
To be part of a progressive Organization and pursue a challenging career that gives scope to put my knowledge and skills for the growth of the Organization and enhance my knowledge to reach the pinnacle in this field with sheer dedication and hard work where I can contribute and create value and learn from best practices adopted by the organization.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
COLES
Berkeley, Australia
11.2024 - Current
- Resolved product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions.
- Maintained a thorough knowledge of company products, services, and policies.
- Documented customer interactions and maintained accurate records in the CRM system.
- Participated in team meetings, training sessions, and quality assurance reviews.
- Processed orders, returns, refunds, and exchanges accurately.
Customer Service Officer
YMCA WHYALLA REC CENTRE
Whyalla
03.2024 - 09.2024
- Maintained detailed and accurate records of customer interactions and transactions.
- Performed data entry functions using computers and various software programs.
- Maintained and updated filing systems both manually and electronically.
- Proofread documents prior to distribution ensuring accuracy of content.
- Escalated complex queries to the appropriate departments or supervisors.
- Researched customer inquiries regarding products or services offered by the company.
- Assisted in administrative tasks as needed.
Education
M.B.A -
ITM COLLAGE
Gwalior, MP, India01.2013
B. E. (E & I) -
ITM COLLAGE
Gwalior, MP, India01.2010
S.S.C. -
PADMA VIDHYALAYA
Gwalior, MP, India01.2004
H.S.C. -
A.V.M.
Gwalior, MP, India01.2002
Skills
- MS Office
- Data entry
- Email management
- Record keeping
- Process optimization
- CRM management
- Research skills
- Task prioritization
References
Bec Gumm, YMCA, 0424406709, bec.gumm@ymcasa.org.au
Hobbies and Interests
- Fitness enthusiast
- Sketching
Languages
- English
- Hindi
Personal Information
- Date of Birth: 07/12/87
- Nationality: Indian
- Marital Status: Married
- Visa Status: Valid till July 2027
Affiliations
- National-level volleyball player
LANGUAGES
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Customer Service Representative
COLES
11.2024 - Current
Customer Service Officer
YMCA WHYALLA REC CENTRE
03.2024 - 09.2024
M.B.A -
ITM COLLAGE
B. E. (E & I) -
ITM COLLAGE
S.S.C. -
PADMA VIDHYALAYA
H.S.C. -
A.V.M.
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