SONALIKA ALGOLE
Westmead,Australia
Summary
Medical Administrator with 5+ years of hands-on experience in healthcare administration, including scheduling, insurance processing, and regulatory compliance. Eager to join a reputable medical organization that values innovation and continuous improvement, where I can grow professionally while enhancing administrative efficiency and patient service.
Overview
8
8
years of professional experience
Work History
TEAM LEAD / SENIOR MEDICAL ADMINISTRATOR
Toongabbie Family Practice
01.2022 - Current
- Managed patient flow, including greeting and directing patients.
- Oversaw appointment scheduling, phone communications, and patient records management.
- Verified insurance coverage and handled billing processes
- Addressed patient inquiries and resolved concerns professionally Coordinated with medical staff for administrative tasks and task allocation
- Implemented workflow strategies to enhance operational efficiency
- Organized meetings and conducted orientations for new staff and doctors
- Liaised with various stakeholders to ensure effective service delivery.
MEDICAL RECEPTIONIST
Woodville Road Medical and Dental Centre
12.2019 - 12.2021
- Facilitated patient check-in and managed appointment scheduling Coordinated with pathology and hospital services to arrange patient results.
- Handled communication with patients and appointment reminders
- Maintained detailed schedules for GPs and other medical professionals
- Managed billing processes for Medicare, WorkCover, private insurance, HICAPS, and dental
- Maintained patient records and interacted with stakeholders like legal professionals.
MANAGER
Subway, Westmead
03.2018 - 11.2019
- Delivered customer service and managed sales operations.
- Conducted cash handling and staff training.
- Managed staff scheduling and performance evaluations.
SUBWAY MANAGER (PART-TIME)
Subway, Pennant Hills
11.2017 - 02.2018
- Managed inventory, ordered stock, and created staff rosters
- Ensured smooth store operations and high service standards
SUBWAY ARTIST
Subway, Pennant Hills
04.2017 - 10.2017
- Provided customer service and assisted in daily store operations.
Education
Master of Public Health -
Western Sydney University
09.2019
Bachelor of Pharmacy - undefined
Vishnu Institute of Pharmacy Education and Research
05.2016
Skills
- Time management and multitasking under pressure
- Organizational skills
- Multitasking
- Customer service and patient interaction
- Collaboration with pharmacists, doctors, and healthcare teams
- Handling phone/email inquiries professionally
- Strong verbal and written communication skills
- Attention to detail
- Conflict resolution
- Coaching and mentoring
- Customer focus
- Performance monitoring
- Performance improvement
- Quality control
- Schedule management
Internship Experience
- Intern – Quality Control, Quality Assurance & Production
- Esteem Laboratories Pvt. Ltd., India
- January 2016- March 2016
- Assisted in quality control (QC) testing and documentation of pharmaceutical products.
- Observed and participated in quality assurance (QA) procedures, including batch record review and compliance monitoring.
- Gained practical exposure to Good Manufacturing Practices (GMP) in the production of pharmaceutical formulations.
- Supported daily production processes under supervision, including inventory management and SOP adherence.
Community Service
Pharmacy Assistant – Rural Health Check-up Program, Narsapur Villages, India, 2016-06, 2016-07, Collaborated with local doctors to deliver healthcare services in underserved rural areas., Recorded patient vitals, including height, weight, blood pressure, and basic blood tests., Counseled patients on prescribed treatments, medication usage, and basic health education in local dialects., Supported logistical coordination of mobile clinics and assisted in triage during patient visits.
Timeline
TEAM LEAD / SENIOR MEDICAL ADMINISTRATOR
Toongabbie Family Practice
01.2022 - Current
MEDICAL RECEPTIONIST
Woodville Road Medical and Dental Centre
12.2019 - 12.2021
MANAGER
Subway, Westmead
03.2018 - 11.2019
SUBWAY MANAGER (PART-TIME)
Subway, Pennant Hills
11.2017 - 02.2018
SUBWAY ARTIST
Subway, Pennant Hills
04.2017 - 10.2017
Bachelor of Pharmacy - undefined
Vishnu Institute of Pharmacy Education and Research
Master of Public Health -
Western Sydney University