Sonam Doya
Brisbane,QLD
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Ministry Of Education And Skills Development
04.2021 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and academic data.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Intern
Youth Advocacy Program, Bhutan
08.2020 - 04.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Interacted with customers by phone, email, or in-person to provide information.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Virtual Intern
Indian Institute Of Digital Education
02.2021 - 03.2021
- Explored new technologies and approaches to streamline processes.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
MBA - Business Administration
James Cook University
Brisbane, QLD05.2026
Bachelor of Arts - Political Science And Sociology
Sherubtse College
Kanglung, Bhutan07.2020
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- File Organization
- Scheduling
- Documentation and Recordkeeping
Certification
- SMART Assistant , Royal Institute of Management - June 13- July 1, 2022
Timeline
Administrative Assistant
Ministry Of Education And Skills Development
04.2021 - 05.2024
Virtual Intern
Indian Institute Of Digital Education
02.2021 - 03.2021
Intern
Youth Advocacy Program, Bhutan
08.2020 - 04.2021
MBA - Business Administration
James Cook University
Bachelor of Arts - Political Science And Sociology
Sherubtse College
- SMART Assistant , Royal Institute of Management - June 13- July 1, 2022
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