SONAM TAMANG
Summary
I'm a dedicated and passionate ICT professional. My experience includes maintaining the computer networks of all type of organisations, providing the technical support and ensuring the whole company runs smoothly. I have sound knowledge and skills such as HTML, CSS, C, C++, ASP.net, Python, MS Products, JAVA and MYSQL. I am known for my ability to problem solving, work in teams responsibly and lead with passion to learn new technologies.
As an IT Support, I am seeking an opportunity to apply my unique skills, add value to projects and organisations and further grow my career in ICT. Also, I am looking forward to applying and grow my skills and abilities of problem-solving, technical and non-technical issues to reach organisation goals.
Overview
3
3
years of professional experience
Work History
Technology Officer
WSR, eHealth/Queensland Health
01.2023 - Current
- Possesses comprehensive expertise in workstation hardware components, configurations, deployment, and installation of computer systems, along with a strong understanding of operating systems, deployment tools, software applications, and updates on computers and servers
- Proficient in using project management tools to plan, track, and execute replacement projects
- Knowledge of security standards and the ability to ensure workstation replacements comply with regulations
- Stay updated on emerging technologies in workstations for strategic planning
- Providing basic training to end users on how to use new hardware and software
- Identifying and resolving technical issues that arise during the deployment process
- Coordinating with other IT professionals, project managers to ensure the smooth deployment of technology solutions and projects.
Dell Technician/Deployment Technician
Strata Results/DPT Brisbane
08.2023 - 10.2023
- Deploying and installing computer systems, network equipment and other hardware components
- Installing and configurating operating systems, software applications and updates on computers and servers
- Transferring data and files from the old systems to new systems during technology upgrades or replacements (Data backup, transfer, and validation to ensure data integrity)
- Maintaining detailed records of hardware and software configurations and deployment procedures
- Providing basic training to end users on how to use new hardware and software
- Identifying and resolving technical issues that arise during the deployment process
- Coordinating with other IT professionals, project managers to ensure the smooth deployment of technology solutions and projects.
Service Desk Officer / System administrator
Sonic Healthcare
, QLD
03.2023 - 06.2023
- Responding to IT support requests over the phone, via email and in person
- Logs incidents and service requests and maintains relevant records
- Escalating advanced IT support cases
- Level 1 troubleshooting
- Support problem identification
Brilliant Prints
, QLD
03.2021 - 12.2022
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Setting up accounts for new users
- Testing new technology
- Install and maintain well-functioning computer networks, connections, and cabling
- Troubleshoot system failures and identify bottlenecks to ensure long term efficiency of networks
- Analyse network performance and find ways of improvement
- Schedule upgrades and maintenance without interrupting work
- Perform regular data backups to protect the organisation’s information.
Education
Master of Technology - Enterprise Systems and Business Analytics
Federation University
2020
B. Sc. - IT
Gossner College
2017
Bachelor of Science - Information Technology
Skills
- Technical Skills
- Ticketing systems (Cherwell, Service Now)
- Active Directory User Management
- Remote Access tools: VMware, F5, System Centre Configuration Manager (SCCM), Any Desk, Checkpoint
- Database: MYSQL, MS access
- Web Technology: Python, ASPNET, CSS, JavaScript, Visual Basic
- Microsoft: Word, Microsoft excel, PowerPoint, Teams, zoom, outlook, skype
- Other tools: Avaya, Google drive, GitHub, Apollo, Google doc
- Personal Skills
- Good communication skills
- Active listener
- Good leadership and project management
- Flexibility / Adaptability, handle different tasks and demonstrate willingness to take on responsibilities
- Strategic planning and problem solving
Timeline
Dell Technician/Deployment Technician
Strata Results/DPT Brisbane
08.2023 - 10.2023
Service Desk Officer / System administrator
Sonic Healthcare
03.2023 - 06.2023
Technology Officer
WSR, eHealth/Queensland Health
01.2023 - Current
Brilliant Prints
03.2021 - 12.2022
Master of Technology - Enterprise Systems and Business Analytics
Federation University
B. Sc. - IT
Gossner College
Bachelor of Science - Information Technology
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