Summary
Overview
Work History
Education
Skills
Certification
Referees
Timeline
Generic
Sonam Yangchen

Sonam Yangchen

Perth

Summary

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Metro Hotel
11.2022 - Current
  • Collected room deposits, fees, and payments.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Collaborate with housekeeping staff to ensure rooms are prepared and available on time.
  • Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
  • Train new front desk agents in proper procedures, contributing to a consistently high level of service across the team.

Executive Butler

Burj Al Arab
01.2018 - 09.2018
  • Maintain seamless interaction with guest in order to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively action all their requests and requirements
  • Carry out guest registration and other administrative task
  • Maintain full control over private bar inventory
  • Exchange foreign currency, handle payments both in cash and cards and take pre-authorization when necessary
  • Maintain full and comprehensive knowledge of the product and services available in the hotel, other Jumeirah properties and local area
  • Ensure privacy and security of the guests

Receptionist

Millennium Airport Hotel
12.2014 - 11.2017
  • Greet, Register and assign rooms to the guest
  • Handle payments through cash or cards
  • Exchange foreign currency
  • Answer telephonic and in person queries related to service and resolve issues if any

Education

Masters - Professional Accounting

Murdoch University
Perth, WA
04.2025

Skills

    Team Player Mentality

    Proficient in [Opera PMS, Room Master and POS]

    Writing and Verbal Communication

    Administrative Skills

    Flexible and Fast Learner

Certification

  • Responsible Service of Alcohol (RSA)

Referees

1. Ms. Zina Rodrigues

Duty Manager

Millennium Airport Hotel

+971 54 5976751


2. Ms. Elnura Dzholomanova

Guest Relations Manager 

Burj Al Arab

+971 58 8992351


3. Mr. Simon Zbyrko

Hotel Manager 

Metro Hotel South Perth 

SZbyrko@metrohg.com

+61 422 662 098

Timeline

Guest Service Agent

Metro Hotel
11.2022 - Current

Executive Butler

Burj Al Arab
01.2018 - 09.2018

Receptionist

Millennium Airport Hotel
12.2014 - 11.2017

Masters - Professional Accounting

Murdoch University
Sonam Yangchen