Summary
Overview
Work History
Education
Skills
Timeline
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Sonam Gaki Dema

Sonam Gaki Dema

Retail Assistant
Attadale

Summary

Dynamic retail assistant with proven experience in customer service, sales, and stock management. Known for strong team collaboration, adaptability, and solutions-driven approach. Skilled in assisting customers, handling transactions, and maintaining store organization. Reliable and results-focused, ready to contribute effectively in dynamic retail environment.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Retail Assistant

IGA Supermarket
02.2023 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Restocked shelves, ensured product displays were clean, well-organized, and aligned with store standards.
  • Conducted regular inventory checks and reported low-stock items for timely restocking.
  • Assisted in unloading deliveries, labeling products, and organizing backroom storage.
  • Performed fruit and vegetable cutting, packaging, and display setup, ensuring freshness and hygiene.

Sales Assistant

Fresh Fruit And Veggie Co-op
04.2023 - 12.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Retail Manager

Tashi Commercial Group
01.2016 - 09.2022
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Coordinated special events such as holiday promotions or clearance sales to drive additional business.

Education

Masters of Food Security - Food Science

Murdoch University
Perth, WA
04.2001 -

Bachelor of Science - Food Science And Technology

Royal University of Bhutan
Bhutan
04.2001 -

Skills

  • Customer service
  • Customer assistance
  • Patience and empathy
  • Inventory tracking
  • POS system operation
  • Inventory management proficiency
  • Hardworking and self motivated
  • Team collaboration aptitude
  • Friendly and helpful
  • Adaptability and flexibility
  • Problem-solving abilities
  • Honest and dependable

Timeline

Sales Assistant

Fresh Fruit And Veggie Co-op
04.2023 - 12.2024

Retail Assistant

IGA Supermarket
02.2023 - Current

Retail Manager

Tashi Commercial Group
01.2016 - 09.2022

Masters of Food Security - Food Science

Murdoch University
04.2001 -

Bachelor of Science - Food Science And Technology

Royal University of Bhutan
04.2001 -

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Sonam Gaki DemaRetail Assistant