Song Zhou
Gaming attantance
Sydney,NSW
Summary
I am a permanent resident. My career ambition is to be working in the. I am highly self-motivated and hard-working individual and have work experience in a customer facing role. I always go above and beyond for customers and manage good customer relationship. Resourceful Financial Manager adept at supporting high growth technology and service organizations. Skilled in aligning people, processes and technology to achieve continuous improvement in operational processes. Well-versed in providing analytics with insight and influencing decisions that support growth and development.
Overview
2
2
years of professional experience
Work History
Gaming Attendant & Assistant Manager
Landmark Hotel, Redcape Hotel Group
2023.06 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Educated customers about responsible gambling practices, fostering positive experiences while mitigating potential risks.
Houseman
AHS Hospitality Group
2022.09 - 2023.05
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
Education
Bachelor of Business - Finance
University of Technology Sydney
15 Broadway Ultimo, NSW 200710.2018
Skills
- Data Analysis
- Excel Functions
- SQL
- SQL Databases
- Teamwork and Collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved daily missionby introducing Excel, Word for Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. tasks.
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Timeline
Gaming Attendant & Assistant Manager
Landmark Hotel, Redcape Hotel Group
2023.06 - Current
Houseman
AHS Hospitality Group
2022.09 - 2023.05
Bachelor of Business - Finance
University of Technology Sydney
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