Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonia He

Melbourne,VIC

Summary

Motivated Customer Service Representative committed to providing high-quality services for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship- building skills, improving customer satisfaction.

Overview

3
3
years of professional experience

Work History

Tutor

HD Education
01.2020 - Current
  • Collaborated with 300+ students to have better understanding of class materials, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.

Cashier

Cozy Cafe
04.2022 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, mobile payment, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Master of Management -

The University of Melbourne
Melbourne, VIC
12.2024

Bachelor of Commerce - Economics And Finance

The University of Melbourne
Melbourne, VIC
06.2022

Skills

  • Excellent customer service and interpersonal skills
  • Proficient in cash handling
  • Strong organizational and multitasking abilities
  • Ability to work independently and as part of team
  • Ability to adapt to fast-paced work environment
  • Outstanding computer skills
  • Fast learner

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Cashier

Cozy Cafe
04.2022 - 12.2022

Tutor

HD Education
01.2020 - Current

Master of Management -

The University of Melbourne

Bachelor of Commerce - Economics And Finance

The University of Melbourne

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Sonia He