Sonia He
Melbourne,VIC
Summary
Motivated Customer Service Representative committed to providing high-quality services for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship- building skills, improving customer satisfaction.
Overview
3
3
years of professional experience
Work History
Tutor
HD Education
01.2020 - Current
- Collaborated with 300+ students to have better understanding of class materials, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
Cashier
Cozy Cafe
04.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, mobile payment, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Master of Management -
The University of Melbourne
Melbourne, VIC12.2024
Bachelor of Commerce - Economics And Finance
The University of Melbourne
Melbourne, VIC06.2022
Skills
- Excellent customer service and interpersonal skills
- Proficient in cash handling
- Strong organizational and multitasking abilities
- Ability to work independently and as part of team
- Ability to adapt to fast-paced work environment
- Outstanding computer skills
- Fast learner
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Cashier
Cozy Cafe
04.2022 - 12.2022
Tutor
HD Education
01.2020 - Current
Master of Management -
The University of Melbourne
Bachelor of Commerce - Economics And Finance
The University of Melbourne
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