Summary
Overview
Work History
Education
Skills
Timeline
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Sonia Jammal

Tarneit

Summary

Passionate about honing key customer service skills in a fast-paced retail environment. Adept at transaction handling and customer interaction. Eager to apply these transferable skills in a new field, focusing on making a meaningful contribution in diverse settings. Dedicated to providing exceptional service and fostering positive customer relationships across various roles.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Creme De Le Creme Patisserie
06.2024 - 07.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.

Additional Assistant

Uniting
06.2024 - 11.2024
  • To assist in providing a high standard of care for all children in the kindergarten program.
  • Ensure their safety and wellbeing.
  • Contribute to a warm, welcoming and inclusive environment.
  • Support, and implement, daily care routines to reflect requests from families and the changing needs of the children.

Customer care specialist

Commonwealth Bank
02.2024 - 06.2024
  • Respond to customer inquiries about banking products and services
  • Resolve customer issues
  • Provide information about banking products and services
  • Process applications for financial assistance
  • Handle complaints.

Extend Before and After School Care (OSHC)
02.2024 - 05.2024
  • Prepare materials and equipment for education and recreational activities
  • Supervise children’s behaviour, hygiene and routine
  • Lead activities and games

Adidas Essendon DFO
11.2021 - 01.2024
  • Register
  • Stock
  • Customer service

Education

High School Diploma -

Pascoe Vale Girls College
Melbourne, VIC
12-2022

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Timeline

Customer Service Cashier

Creme De Le Creme Patisserie
06.2024 - 07.2025

Additional Assistant

Uniting
06.2024 - 11.2024

Customer care specialist

Commonwealth Bank
02.2024 - 06.2024

Extend Before and After School Care (OSHC)
02.2024 - 05.2024

Adidas Essendon DFO
11.2021 - 01.2024

High School Diploma -

Pascoe Vale Girls College

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Sonia Jammal