Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonia Jammal

Tarneit

Summary

Passionate about honing key customer service skills in a fast-paced retail environment. Adept at transaction handling and customer interaction. Eager to apply these transferable skills in a new field, focusing on making a meaningful contribution in diverse settings. Dedicated to providing exceptional service and fostering positive customer relationships across various roles.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Creme De Le Creme Patisserie
2024.06 - 2025.07
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.

Additional Assistant

Uniting
2024.06 - 2024.11
  • To assist in providing a high standard of care for all children in the kindergarten program.
  • Ensure their safety and wellbeing.
  • Contribute to a warm, welcoming and inclusive environment.
  • Support, and implement, daily care routines to reflect requests from families and the changing needs of the children.

Customer care specialist

Commonwealth Bank
2024.02 - 2024.06
  • Respond to customer inquiries about banking products and services
  • Resolve customer issues
  • Provide information about banking products and services
  • Process applications for financial assistance
  • Handle complaints.

Extend Before and After School Care (OSHC)
2024.02 - 2024.05
  • Prepare materials and equipment for education and recreational activities
  • Supervise children’s behaviour, hygiene and routine
  • Lead activities and games

Adidas Essendon DFO
2021.11 - 2024.01
  • Register
  • Stock
  • Customer service

Education

High School Diploma -

Pascoe Vale Girls College
Melbourne, VIC
2022-12

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Timeline

Customer Service Cashier

Creme De Le Creme Patisserie
2024.06 - 2025.07

Additional Assistant

Uniting
2024.06 - 2024.11

Customer care specialist

Commonwealth Bank
2024.02 - 2024.06

Extend Before and After School Care (OSHC)
2024.02 - 2024.05

Adidas Essendon DFO
2021.11 - 2024.01

High School Diploma -

Pascoe Vale Girls College
Sonia Jammal