Sonia Shakib
Elizabeth,SA
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
3
3
years of professional experience
Work History
Receptionist
Banglalink Digital Communications
04.2024 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Swapno Pty Ltd
02.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Information Technology
University of Adelaide
Adelaide, SA06-2028
Skills
- Organization skills
- Data entry
- Telephone skills
- Time management
- Greeting and seating clients
- Office administration
- Administrative support
Timeline
Receptionist
Banglalink Digital Communications
04.2024 - 11.2024
Customer Service Representative
Swapno Pty Ltd
02.2022 - 12.2022
Bachelor of Science - Information Technology
University of Adelaide
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