Sonia Thilagam Manoharan
Sydney,NSW
Summary
Professional experience of 14 years in Airline/ Cargo and Telecommunication industry with Diverse experience and strong customer interaction by handling multiple large scale complex clients across the globe such as Qantas Freight, Jetstar, Etihad, DNATA.
Overview
14
14
years of professional experience
Work History
Business Consultant
Qantas Airways
11.2022 - Current
- Helped clients to identify problems or challenges faced, by conducting thorough assessments, analyzing data, and interviewing key stakeholders to understand core requirements for Project.
- Increased client satisfaction by implementing tailored solutions for their unique business needs by suggesting most suitable solution along with Pros and Cons among multiple options available, to attain maximum functional and operational efficiency and satisfy business needs of stakeholders
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Change Management and Incident Management
Business Analyst
IBS Software Services, Techno Park, Trivandrum
07.2020 - 10.2022
- Work in close collaboration with Scrum Master and Development team to plan Epics/Stories, prioritize backlogs and deliverables accordingly and Conduct Product Review Sessions
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and took demo for clients on new products
- Performed gap analysis between existing systems/process and desired state, identifying areas for improvement or enhancement.
- Thorough experience in documenting Epics and User stories (Acceptance criteria) with logical breakdown and ease of readability
Test Analyst
IBS Software Services, Techno Park, Trivandrum
07.2018 - 06.2020
- Responsible for delivering test artefacts which includes release notes, Test Certificates, Test Plan, MTP reparation, test strategizing for multiple implementations
- Conduct periodic review meetings with project team to
access progress and ensure that client's concerns and issues are addressed in timely manner - Weekly update of Production and Staging defect to higher level Managers, Preparing Monthly Maintenance Metrics for Production defects and preparing Root Cause Analysis for Production and UAT defects.
- Providing accurate test effort in sprint planning based on clear identification of test scenarios that needs to be planned and executed which enables to complete entire test effort with in time frame by fully utilizing resources assigned to specific features.
- Collaborated with QA team to test software quality through manual and automated testing.
- Increased overall test coverage, prioritizing high-risk functionalities for thorough examination.
Test Engineer
IBS Software Private
01.2013 - 06.2018
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
- Directed teams completing regression tests to support successful product development stages.
- Maintaining Feature list, Health Check Tracker and
Schedule and Plan for features taken in each of sprints. - Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Software Engineer
IBM INDIA PVT LTD
07.2010 - 09.2012
- Provide daily reporting on test execution & defect management to Test and Project Managers for Functional
Testing, Sanity Testing, Smoke Testing - To Assist with adhoc business analysis & process reviews
- Prepared and Executed test cases of user stories based on success criteria as well as Involved in test case reviews
- Weekly reporting of test activities including test case coverage, defect counts with its status and also work status to reporting manager
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Education
Bachelor of Technology - Electronics And Communications Engineering
University of Kerala
Kerala06.2010
Skills
- Requirement Gathering for Web, Mobile and API
- Change and Incident Management
- Agile Scrum
- Jira and Service Now
- Confluence
- MS office
- SVN
- Excellent Communication
- Product Presentations
- Fit and Gap Discussions
- Product Training/Mentoring
Timeline
Business Consultant
Qantas Airways
11.2022 - Current
Business Analyst
IBS Software Services, Techno Park, Trivandrum
07.2020 - 10.2022
Test Analyst
IBS Software Services, Techno Park, Trivandrum
07.2018 - 06.2020
Test Engineer
IBS Software Private
01.2013 - 06.2018
Software Engineer
IBM INDIA PVT LTD
07.2010 - 09.2012
Bachelor of Technology - Electronics And Communications Engineering
University of Kerala
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