Sonia Wiggins
Pakenham,VIC
Summary
Motivating, Hardworking and experienced individual who has extensive experience, within customer service roles. As a social, caring and understanding individual who admires communication skills and actively thrives on customer and team interactions.
Overview
4
4
years of professional experience
Work History
Swim Teacher
Cardinia Life
11.2024 - Current
- Established strong relationships with students'' parents or guardians through open communication channels about their child''s progress.
- Provided personalized feedback to swimmers, fostering a positive learning environment and promoting improvement.
- Implemented creative approaches to teaching fundamental swimming techniques while keeping students engaged throughout the entire lesson process.
- Focused on individualized attention for each student in order to pinpoint areas needing improvement or further development.
Origin Broadband
07.2024 - 10.2024
- Company Overview: Telco specialist
- Call handling
- Customer interactions
- Complaint handling
- Telco specialist
Membership sales officer
Cardinia Life
01.2023 - 01.2024
- Controlled the social media videos that were run for campaigns
- Worked hours on reception for social interaction
- Worked on KPIs
- Attended Community events for our company
Receptionist
Cardinia Life
01.2021 - 01.2023
- Completing daily tours
- Answering phones, emails and customer enquiries
- Booking in daily swimming lessons and membership sign ups
Education
High school -
Officer secondary collage
01.2019
Cert III -
Casey collage beauty
01.2018
Skills
- Customer service interaction
- Reliable
- Problem solving
- Cash handling
- Strong attention to detail
- CPR certified
- First aid trained
- Working with childrens check
- Customer service
- Group management
- Flexible schedule
- Relationship building
- Active listening
Timeline
Swim Teacher
Cardinia Life
11.2024 - Current
Origin Broadband
07.2024 - 10.2024
Membership sales officer
Cardinia Life
01.2023 - 01.2024
Receptionist
Cardinia Life
01.2021 - 01.2023
Cert III -
Casey collage beauty
High school -
Officer secondary collage
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