Soniapreet Kaur
Adelaide
Summary
Dedicated and enthusiastic customer support specialist with experience in different industries, and providing exceptional customer services. Experience in ticketing system with a technical background. Demonstrated excellent customer service, work efficiently in teams and ability to build professional relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Link Group
09.2023 - Current
- Deliver an outstanding member experience by providing excellent customer service and engaging with member's needs via inbound and outbound calls
- Provide members with information relating to their superannuation products, services, and transactional information
- Support customers and help with setting up accounts, processing payments and correcting errors
- Collaborate with colleagues and co-workers to deliver quality customer experience
- Deliver fast and friendly service to handle questions and complaints
- Enhance customer satisfaction with fast, knowledge environment
- Assist customers with Insurance, claims, investments queries and provided resolution
- Use different system for customer calls for e.g 'Pega 8, ETS system).
IT support & Operations
TeamViewer Company
10.2022 - 04.2023
- Analyzed data and identified techniques and methods to improve overall workflow
- Supported customers by responding to emails and phone messages and answering questions
- Provided technical support for a range of software, including troubleshooting issues related to installation, configuration, and usage
- Assist staff in utilizing advanced features and functionality and provided technical support
- Maintained detailed records of daily support activities and resolutions
- Provided support to external staff using Fresh Ticketing system software, email, Phone
- Created IT documentation for expected IT problem.
Retail Assistant
Levi Strauss & Co.
09.2020 - 10.2022
- Maintained strong knowledge of all product and services
- Backed up team member by searching store room for requested items
- Greeted arriving customers and deliver exceptional customer service
- Approached customer and Assisting them with their needs
- Assisted customer queries in-store and by phone
- Handled day to day stock replenishment and visual merchandising.
Education
Master of Science - Computer Science
Flinders University
01.2021
Skills
- Microsoft Dynamics
- IBM notes
- Fresh Ticketing System
- Service Now
- Troubleshooting
- Microsoft Office
- Technical Support
- UCM system
- Problem Solving
- Relationship Building
- Learn and Curious
- Records Maintenance
Languages
English
Full Professional
Punjabi
Native or Bilingual
Passions
- Tech Gadgets
- Outdoor Activities
Timeline
Customer Service Officer
Link Group
09.2023 - Current
IT support & Operations
TeamViewer Company
10.2022 - 04.2023
Retail Assistant
Levi Strauss & Co.
09.2020 - 10.2022
Master of Science - Computer Science
Flinders University
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