Summary
Overview
Work History
Education
Skills
Projects
skills
Timeline
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Soni Reddy Peddagouni

Midland,WA

Summary

Adept problem-solver with strong communication, technical, and management skills. Enthusiastic about IT, specializing in Network engineering, Object Oriented Programming, and Business Analytics. Passionate about ensuring lasting customer satisfaction through quality service and unparalleled support.

Overview

2
2
years of professional experience

Work History

Level 1 IT Technician

fijitsu
Lidcombe, NSW
04.2024 - 02.2025
  • Provided technical assistance to customers via phone and email support.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Install, update, and troubleshoot software applications.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Upgraded existing hardware components as needed to improve system performance.
  • Answered user inquiries to resolve computer software or hardware operation problems.

Customer Service Representative

telstra
SYDNEY, NSW
09.2023 - 03.2024
  • Addressing customer questions and concerns related to Telstra products, services, and accounts.
  • Manage customer accounts, including updating information, processing changes, and resolving billing issues.
  • Assist customers in troubleshooting issues related to Telstra products and services, escalating complex issues when necessary.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Updated databases with new and modified customer data.

Customer Support Representative

Officeworks
Sydney, NSW
03.2023 - 08.2023
  • Delivered exceptional customer service as a customer service specialist, ensuring a positive shopping experience for all customers.
  • Provided expert advice and guidance to customers on a wide range of products and services, acting as a proud Officeworks brand ambassador.
  • Collaborated with team members to maintain store operations, including replenishment, and stock management.
  • Demonstrated flexibility by working across various operating hours, including weekdays and weekends, to meet business needs
  • Supported store initiatives to inspire new ideas, think outside the box, and contribute to a positive team environment
  • Maintained a strong focus on delivering a wide range of products, low prices, and great service to customers

Education

Masters of Networking - Cybersecurity

Melbourne Institute of Technology

Bachelors - Computer Science

MPU

Skills

  • Windows 7
  • Windows 8
  • Windows 10
  • Windows 16
  • IOS
  • Android
  • MAC
  • 365 Administration
  • Office
  • Active Directory
  • Server
  • Vendor Management
  • SCCM
  • Outlook
  • Windows Server
  • TCP/IP
  • LAN
  • WAN
  • VLAN
  • FIREWALLS
  • Service Now
  • SQL
  • Python
  • Power BI
  • Core Java

Projects

PROJECT 1: Cybersecurity for online branding, enhancing digital reputation, and defending against cyber threats

knowledge of cyber threats, such as hacking, malware, phishing, and ransomware

Experience in securing IT systems (hardware, software, networks, and marketing platforms)

Skilled in identifying risks and implementing security measures to protect company data and brand reputation

familiar with the best security practices, such as strong passwords, firewalls, VPNs, and regular updates

 focused on preventing cyberattacks and training employees in cybersecurity awareness

PROJECT 2: Developing Secure Messaging and File Sharing Systems

Developed a secure peer-to-peer (P2P) messaging and file-sharing system with end-to-end encryption (E2EE) using AES and RSA, 

implemented multi-factor authentication (MFA) and role-based access control (RBAC) for enhanced security, 

designed secure file storage and sharing solutions using cloud encryption techniques, 

Integrated audit trails and security logging to monitor user activity and prevent unauthorized access,

Worked with Flask (backend) and PostgreSQL (database) to develop a web-based and Android-compatible secure communication platform

conducted security audits and penetration testing to identify and fix vulnerabilities.

skills

  • Strong communication (clear and professional speaking and writing)
  • Active listening and problem-solving
  • Patience and a customer-focused approach
  • Ability to explain technical issues to nontechnical users
  • Time management and multitasking
  • Time management and multitasking
  • Teamwork and collaboration

Timeline

Level 1 IT Technician

fijitsu
04.2024 - 02.2025

Customer Service Representative

telstra
09.2023 - 03.2024

Customer Support Representative

Officeworks
03.2023 - 08.2023

Masters of Networking - Cybersecurity

Melbourne Institute of Technology

Bachelors - Computer Science

MPU
Soni Reddy Peddagouni