Mohammad Shahadat Hossain
Port Macquarie,NSW
Summary
Proactive IT professional specializing in cybersecurity with hands-on experience as a Level 1 Technician at Advantage IT Solutions. Holds a Bachelor of IT (Cybersecurity) from Charles Sturt University and is completing ACS Professional Year training. Experienced in threat analysis, incident response, and network security, with a passion for safeguarding digital environments. Seeking to build a dynamic cybersecurity career across Australia.
Overview
2
2
years of professional experience
Work History
Level 1 IT Technician
Advantage IT Solutions
Port Macquarie, New South Wales
11.2024 - Current
- Serves as the first point of contact for clients, providing timely remote and on-site support to resolve hardware, software, and network issues by following established procedures. Collaborates with senior staff on escalation management, documentation of solutions, and maintaining IT service continuity
- Key responsibilities
- First point of contact & basic troubleshooting
- Act as the initial support for users via phone, email, chat, or on-site visits, resolving common issues like password resets, software installations, hardware malfunctions, and network connectivity problems using established procedures.
- Accurate ticket logging & documentation
- Record detailed incident information, troubleshooting steps, and resolutions in the ticketing system or knowledge base to support efficient future resolutions and facilitate team collaboration
- Escalation & collaboration with higher-tier teams
- Determine when issues require advanced expertise and escalate them to Level 2 or Level 3 support, ensuring clear communication of relevant details so complex incidents are resolved effectively.
Shift Leader
Guzman y Gomez
Port Macquarie, New South Wales
04.2023 - 01.2025
- Managed day-to-day store operations, led front-of-house and kitchen teams, and ensured high levels of customer service during peak hours. Responsible for staff supervision, training, rostering, stock control, and cash handling. Developed strong leadership, communication, and time management skills in a fast-paced environment.
Education
Bachelor of Information Technology - Cybersecurity
Charles Sturt University
Port Macquarie, NSW10-2024
Skills
- Remote Troubleshooting
- IT Ticketing System
- Hardware and Software Installation
- Microsoft Office Problem Solving
- Cyber Security Incident Response
- Active Directory
- Server and Operating System
- Team Leadership and Team Management
- Operation Management
- Customer Service
- Positive Attitude and Team Collaboration
Hobbies and Interests
Travelling and playing Football (Soccer), Exploring cloud platforms (AWS, Azure) and open-source tools, Engage with different cultures
Timeline
Level 1 IT Technician
Advantage IT Solutions
11.2024 - Current
Shift Leader
Guzman y Gomez
04.2023 - 01.2025
Bachelor of Information Technology - Cybersecurity
Charles Sturt University
Similar Profiles
Nimisha SNimisha S
AR Specialist, Sr. Customer Service Executive, Process Associate at Advantage Healthcare SolutionsAR Specialist, Sr. Customer Service Executive, Process Associate at Advantage Healthcare Solutions
Joshua AgwumaroJoshua Agwumaro
Data Center Technician at Advantage Tech SolutionsData Center Technician at Advantage Tech Solutions
Aashna KamalAashna Kamal
Chief Financial Officer at Advantage Tyre Solutions (formerly Beaurepaires)Chief Financial Officer at Advantage Tyre Solutions (formerly Beaurepaires)
Julieanne TaylorJulieanne Taylor
Age Care Worker FSA at Regis Aged CareAge Care Worker FSA at Regis Aged Care
Madyson CoxMadyson Cox
Sole Trader/Self-Employed Occupational Therapist at Let’s Bloom TherapySole Trader/Self-Employed Occupational Therapist at Let’s Bloom Therapy