Sonu Napit
"Emerging Leader With Expertise In Customer Support And Operational Excellence"
Parkwood, WA
Summary
Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
4
4
years of professional experience
Work History
Supervisor, Shop Assistant
Lynwood Supa IGA
Lynwood, Perth
03.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Shop Assistant
Lynwood Supa IGA
Lynwood, Perth
03.2023 - Current
- Completed daily checklists for smooth shop operations.
- Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
- Drove customer escalations to resolution by engaging directly with clients.
- Analyzed reports, call monitoring, surveys and vendor relations to refine and maintain workflows and procedures,
- Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction.
Supervisor of Operations
Nick's Place
Perth, Australia
05.2022 - Current
- Multitasked to take orders, prepare and serve food and drinks, clear tables
- Operate the cash register and perform opening and closing duties
- Skills
- Able to work under pressure in a fast pace environment., Strong communicator, Effective with time management
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Customer Support Executive
Cellcom Private Limited
01.2021 - 02.2022
- Conducted monthly group staff meetings and provided staff with individualized feedback
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Customer Support
Asia Bank Limited
Bagmati
07.2020 - 11.2020
- Created a new customer database by entering customer information into a database
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Education
Master of Professional Accounting (Advanced)
Murdoch University
Perth, WA 04.2001 -
BBA - Bussiness Administration
Tribhuwan University
Kathmandu, Nepal 04.2001 -
Management - Management
Khwopa Higher Secondary School
Skills
Building Customer Loyalty
Strong Communication and Interpersonal Skills
Adaptable and Flexible
Sales and Promotions
Team Leadership
Customer Assistance
Invoice Processing
Expense Tracking
Refrences
Refrences will be provided if needed.
Timeline
Supervisor, Shop Assistant
Lynwood Supa IGA
03.2024 - Current
Shop Assistant
Lynwood Supa IGA
03.2023 - Current
Supervisor of Operations
Nick's Place
05.2022 - Current
Customer Support Executive
Cellcom Private Limited
01.2021 - 02.2022
Customer Support
Asia Bank Limited
07.2020 - 11.2020
Master of Professional Accounting (Advanced)
Murdoch University
04.2001 -
BBA - Bussiness Administration
Tribhuwan University
04.2001 -
Management - Management
Khwopa Higher Secondary School