Sonu Napit
"Emerging Leader With Expertise In Customer Support And Operational Excellence"
Parkwood, WA
Summary
Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
4
4
years of professional experience
Work History
Supervisor, Shop Assistant
Lynwood Supa IGA
2024.03 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Shop Assistant
Lynwood Supa IGA
2023.03 - Current
- Completed daily checklists for smooth shop operations.
- Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
- Drove customer escalations to resolution by engaging directly with clients.
- Analyzed reports, call monitoring, surveys and vendor relations to refine and maintain workflows and procedures,
- Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction.
Supervisor of Operations
Nick's Place
2022.05 - Current
- Multitasked to take orders, prepare and serve food and drinks, clear tables
- Operate the cash register and perform opening and closing duties
- Skills
- Able to work under pressure in a fast pace environment., Strong communicator, Effective with time management
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Customer Support Executive
Cellcom Private Limited
2021.01 - 2022.02
- Conducted monthly group staff meetings and provided staff with individualized feedback
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Customer Support
Asia Bank Limited
2020.07 - 2020.11
- Created a new customer database by entering customer information into a database
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Education
Master of Professional Accounting (Advanced)
Murdoch University
Perth, WA 2001.04 -
BBA - Bussiness Administration
Tribhuwan University
Kathmandu, Nepal 2001.04 -
Management - Management
Khwopa Higher Secondary School
Skills
Building Customer Loyalty
Refrences
Refrences will be provided if needed.
Timeline
Supervisor, Shop Assistant
Lynwood Supa IGA
2024.03 - Current
Shop Assistant
Lynwood Supa IGA
2023.03 - Current
Supervisor of Operations
Nick's Place
2022.05 - Current
Customer Support Executive
Cellcom Private Limited
2021.01 - 2022.02
Customer Support
Asia Bank Limited
2020.07 - 2020.11
Master of Professional Accounting (Advanced)
Murdoch University
2001.04 -
BBA - Bussiness Administration
Tribhuwan University
2001.04 -
Management - Management
Khwopa Higher Secondary School
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