SONY GURUNG
Broadmeadows,VIC
Summary
Motivated and energetic individual with strong communication, analytical thinking, and relationship-building skills. A fast learner with a positive attitude, goal-oriented mindset, and disciplined approach, shaped by my background as a former athlete. I have basic knowledge of Excel and Google Sheets, and I use them confidently for data tracking and decision support. Eager to grow in a client-focused, sales-driven environment, like Help at Hand Support Services.
Overview
1
1
year of professional experience
Work History
FOH Team Member
Soul Origin
Melbourne, Victoria
09.2023 - 03.2025
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Greeted customers and answered questions related to products and services.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
Restaurant Waiter
Cafe Corretto - Ferrari Restaurant
Carlton, Victoria
04.2024 - 06.2024
- Greeted customers, provided menus and answered questions about menu items.
- Checked on guests during meals to ensure satisfaction with each course.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
MBA - Business Administration And Management
Torrens University Australia
Flinders, VIC06-2025
Skills
- Analytical thinking and problem-solving skills
- Customer service and conflict resolution
- Sales strategies and team collaboration
- Market research and data analysis
- Communication skills and active listening
- Adaptability
Languages
English
Professional
Hindi
Professional
Nepali
Professional
References
References available upon request.
Timeline
Restaurant Waiter
Cafe Corretto - Ferrari Restaurant
04.2024 - 06.2024
FOH Team Member
Soul Origin
09.2023 - 03.2025
MBA - Business Administration And Management
Torrens University Australia
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