Sony Sultani
Adelaide,SA
Summary
Dynamic and motivated retail sales professional with a proven track record of driving sales and fostering customer loyalty through personalized service. Possesses a resourceful approach in understanding customer needs, guiding them to optimal merchandise selections, and effectively upselling to surpass sales targets. Dedicated to enhancing customer satisfaction through positive interactions and professional service delivery while managing inquiries and facilitating sales transactions.
Dependable and experienced in thriving, fast-paced retail environments, adept at transaction processing, cash handling, register operations, and merchandise presentation. Demonstrates a commitment to ensuring exceptional customer experiences by adeptly addressing inquiries, resolving issues, and fulfilling customer needs promptly.
A dedicated and enthusiastic individual with a passion for delivering outstanding service and contributing to team success. Possesses strong organizational abilities and excels in multitasking, ensuring accuracy and efficiency across various tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Worker
Target
10.2022 - 03.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
Retail Worker
Best&Less
04.2021 - 01.2023
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
Crew Member
KFC
02.2020 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Bachelor of Law - Lawyer
UniSA
City West 03.2027
High School Diploma -
Our Lady of The Sacred Heart College
Enfield, SA12.2023
Skills
- Patience and Empathy
- Reliability and punctuality
- Store maintenance
- Professional Appearance
- Product Knowledge Expertise
- Sales Promotion
- Customer Assistance
- Customer Service
- Attention to Detail
- Flexible Hours
- Merchandise Display
- Sales proficiency
Accomplishments
Honoured as the recipient of the prestigious High School Dux Award for achieving the highest academic standing in the graduating class at OLSH. This award recognizes exceptional scholarly achievement, and dedication to academic excellence.
Received the Varsity Athletics Leadership Award for exemplary leadership, sportsmanship, and dedication as team captain of the Ghan Kilburn team, inspiring teammates to excel and fostering a positive team culture both on and off the field.
Received the Varsity Athletics Leadership Award for exemplary leadership, sportsmanship, and dedication as team captain of the [Sport Name] team, inspiring teammates to excel and fostering a positive team culture both on and off the field/court.
Named Retail Employee of the Year by Best & Less for outstanding performance, dedication, and contributions to the team and organization, consistently exceeding sales targets, providing exemplary customer service, and embodying the company's values.
Certification
Certificate in Project Management
Certificate of Achievement in Leadership
Certificate of Participation in Volunteer Service
Excellent communication skills gained from customer service role
Languages
Persian
Native or Bilingual
Urdu
Professional Working
Timeline
Retail Worker
Target
10.2022 - 03.2024
Retail Worker
Best&Less
04.2021 - 01.2023
Crew Member
KFC
02.2020 - 09.2021
Bachelor of Law - Lawyer
UniSA
High School Diploma -
Our Lady of The Sacred Heart College
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