Sonya lester
Andergrove,QLD
Overview
30
30
years of professional experience
Work History
Senior Property Manager
First National Mackay Sarina Nebo
09.2024 - Current
- Vacates – all aspects
- Inspections and maintenance arising from inspections
- Entry condition reports
- Landlord contact
- Dispute/conflict resolution daily basis
- Insurance claims
- Showing of properties to perspective tenants
- Tenant applications to be approved with owners
- Set up of new tenants in computer system
- Scheduling all routine inspections
- Incoming emails and delegating all to correct areas
- Court papers ie in preparing all documents
- Attendance in QCAT cases
- Attending warrants of possession with police
- Phone conferencing due to mediations
- Attendance at mediation sessions
- View and appraise and sign up new managements
- New photos of all properties as needed
- Manage and train the team weekly with current legislation
- One on One Development with each staff member monthly
- Counselling staff when needed
- Interviewing/hiring new staff
Senior Property Manager / Team Leader & Trainer
Gardian Property Management
03.2022 - 09.2024
- Company Overview: (Mackay Rentals sold to Gardian)
- Property Manager from Dec, 2015 – March. 2022
- Vacates – all aspects
- Inspections and maintenance arising from inspections
- Entry condition reports
- Landlord contact
- Dispute/conflict resolution daily basis
- Insurance claims
- Showing of properties to perspective tenants
- Tenant applications to be approved with owners
- Set up of new tenants in computer system
- Scheduling all routine inspections
- Incoming emails and delegating all to correct areas
- Court papers ie in preparing all documents
- Attending warrants of possession with police
- Phone conferencing due to mediations
- Attendance at mediation sessions
- Attendance at court
- View and appraise and sign up new managements
- New photos of all properties as needed
- Manage and train the team weekly with current legislation
- One on One Development with each staff member monthly
- Counselling staff when needed
- Interviewing/hiring new staff
- (Mackay Rentals sold to Gardian)
Assistant Property Manager
Mackay Rentals
02.2014 - 03.2022
- Lease renewals do up and sending off to tenants
- Lease renewals sending signed copies to landlord and tenants
- New Leases & ECR when signed & returned sending off to Landlord
- Routine Inspections (maintenance arising from these - Notice To Remedy Breach if needed to be issued to tenants etc.)
- Maintenance
- Arrears
- Court Papers
- Tenant sign ups
- Showing of properties to perspective tenants
- Invoice processing
- Landlord insurance
- Pool Reports
- Smoke Alarm Reports
- Talk to owners regarding rent arrears and maintenance
- Vacant property inspections and emailing owners the reports
Store Manager
Ice Design
06.2013 - 02.2014
- Recruitment and full training of staff
- Stock Control
- Cost effective Rostering
- Visual Merchandising
- Operate Harmony Computer System
- Everyday running of all store tasks
- Maintaining a T E A M within workplace
Store Manager
Fuse Silver
01.2013 - 06.2013
- Customer Service Skills
- Staffing (Hiring, Coaching, developing, Counselling, Setting individual targets)
- Stock Control
- Merchandising
- Cost effective Rosters
- Following budgets (Putting plans in place to successfully make our budgets)
- Operate counter intelligence
Store Manager
Fusion Retail Brands (previously Colorado Group)
02.2007 - 12.2012
- Customer Service Skills
- Visual merchandising
- Operating computer
- Handling Money
- Hiring Staff
- Communication skills with my team (staff supervision)
- Communication with other stores within far north QLD
- Stock control
- Cost effective rosters
- Following daily, weekly, monthly budgets
- Setting individual targets for my team and coaching them in a positive manner to reach these
Registered Family Day Care Mum
Forest Lake Family Day Care
01.2006 - 01.2007
- Full time care of children within my family home.
- Daily developmental Programming of each child in my care
- Quality care provided
- Work n accordance with the licencing requirements of the child care act and child care regulations
- Assists in the implantation of the early childhood program under supervision.
- Implement daily routine
- Ensure the health and safety of all children in my care
- Give each individual child attention and comfort as required
- Maintain duty of care
Teacher Aide
Mt Isa State Primary School
01.2005 - 01.2006
- Worked with children on a daily basis (grades1-7)
- Learning support to children with reading, maths, and subjects that certain children were struggling with
- Every day admin duties
- Interacting with parents
Director (Diploma Qualified)
ABC development learning centres
01.2004 - 01.2005
- Responsible for assistance in all administration areas of the centre
- To assist the programming which is to develop, implement and supervise developmental programs and the quality of care that the service provides
- To help maintain the services policies and practices
- To establish a process for the recruitment, Orientation and support to staff
- To identify and assist in meeting in-services training needs of staff
- To establish and maintain effective communication systems with the staff and parents
- To establish and maintain liaison with other agencies In the community (as required)
- To maintain the centres records, filing etc.
- Recruit staff in consultation with the area manager/head office of the centre
- To keep day to day accounts and handle clerical administrative matters as such as :wages, quick kids 4 etc.
- Observe on a weekly basis all rooms programming’s up to date
- Ensure that the centre adheres to all relevant regulations and formulate and evaluate annual budgets in liaisons with relevant authorities where necessary.
- Maintain good customer service skills
Director
Mother Goose Child Care, Glenella
01.2003 - 01.2004
- Responsible for assistance in all administration areas of the centre
- To assist the programming which is to develop, implement and supervise developmental programs and the quality of care that the service provides
- To help maintain the services policies and practices
- To establish a process for the recruitment, Orientation and support to staff
- To identify and assist in meeting in-services training needs of staff
- To establish and maintain effective communication systems with the staff and parents
- To establish and maintain liaison with other agencies In the community (as required)
- To maintain the centres records, filing etc.
- Recruit staff in consultation with the area manager/head office of the centre
- To keep day to day accounts and handle clerical administrative matters as such as :wages, quick kids 4 etc.
- Observe on a weekly basis all rooms programming’s up to date
- Ensure that the centre adheres to all relevant regulations and formulate and evaluate annual budgets in liaisons with relevant authorities where necessary.
- Maintain good customer service skills
Reception/Administration Manager
Rover Holiday Units
01.2001 - 01.2003
- Book Clients IN and OUT of units every day
- Handling Money
- Operate Eftpos machine and credit card facilities
- Operate MYOB
- Staff supervision
- Ordering of stock
- Stock-take
- Hiring and dismissal of staff
- Maintaining and open line of communication between all staff
- Maintain excellent customer service skills
- Basic use of MYOB
- Purchasing, invoicing, managing client accounts
Child Care Assistant
Rainbow Kids Child Care Centre
01.1996 - 01.2001
- Started my traineeship with Childrens Services as an assistant
Education
Real Estate Sales Person Course -
01.2012
Diploma - children services
Diploma in community services
01.2003
Junior certificate -
Sarina State High School
Sarina01.1995
Skills
- Property management
- Maintenance scheduling
- Conflict resolution
- Lease negotiations
- Tenant relations
- Customer relationship management
Personal Information
- Date of Birth: 04/14/80
- Marital Status: In a relationship
References
- Andrea Mayfield, Previous Owner of Mackay Rentals, 0419 186 921
- Mellissa Dowling, Colleague at First National (Previously worked at Gardian together and I trained Mellissa), 0400 388 454
License
Open Driver’s License
Courses Training
- 2003, Diploma in community services (children services)
- 2012, Real Estate Sales Person Course
Timeline
Senior Property Manager
First National Mackay Sarina Nebo
09.2024 - Current
Senior Property Manager / Team Leader & Trainer
Gardian Property Management
03.2022 - 09.2024
Assistant Property Manager
Mackay Rentals
02.2014 - 03.2022
Store Manager
Ice Design
06.2013 - 02.2014
Store Manager
Fuse Silver
01.2013 - 06.2013
Store Manager
Fusion Retail Brands (previously Colorado Group)
02.2007 - 12.2012
Registered Family Day Care Mum
Forest Lake Family Day Care
01.2006 - 01.2007
Teacher Aide
Mt Isa State Primary School
01.2005 - 01.2006
Director (Diploma Qualified)
ABC development learning centres
01.2004 - 01.2005
Director
Mother Goose Child Care, Glenella
01.2003 - 01.2004
Reception/Administration Manager
Rover Holiday Units
01.2001 - 01.2003
Child Care Assistant
Rainbow Kids Child Care Centre
01.1996 - 01.2001
Real Estate Sales Person Course -
Diploma - children services
Diploma in community services
Junior certificate -
Sarina State High School