Sonya Nott
North Warrandyte,Australia
Summary
Dedicated professional with over 10 years of experience across hospitality, environmental, and retail sectors. Proven skills in customer service, sales and marketing, complemented by a strong background in horticulture and conservation. Committed to fostering positive relationships and delivering exceptional service in every role. Known for compassion, patience, and a strong work ethic, consistently striving for excellence in all endeavors.
Overview
25
25
years of professional experience
Work History
Fundraising Committee Volunteer
Yarra Warra Preschool
North Warrandyte, Vic
02.2024 - Current
Bushland Rehabilitation Technician
ID Ecological Management
Research, Victoria
06.2016 - 07.2018
- Undertook environmental tasks ranging from herbicide application using knapsacks and other equipment, hand weeding, woody weed removal, revegetation works, chainsawing and brushcutting
- Communication with internal and external stakeholders (i.e., management, clients, public)
- Knowledge of native/ Indigenous and weed species around the local area
- Worked successfully with diverse group of coworkers to accomplish goals
- Adhere to safety procedures and correct PPE
- Carry out risk assessments on- site
Nursery Labourer
Plant Growers Australia
Wonga Park, Australia
03.2015 - 04.2016
- Completed essential tasks such as potting, weeding, and pruning to support plant care.
- Processed picking orders to meet delivery schedules effectively.
- Operated tractors for improved productivity in agricultural operations.
- Collaborated with team members to complete daily tasks efficiently.
- Loaded and unloaded plants for transport within the facility.
- Followed safety protocols to ensure a secure working environment.
Natural Areas Team Leader
Austspray Environmental Pty Ltd
Stapylton, Queensland
10.2014 - 01.2015
- Direct and instruct team members how to approach each site
- Direct team members to wear prescribed PPE
- Provide feedback
- Decide on best practice methods to be utilized on site
- Follow instructions as per work orders and communicate to team
- Make recommendations for the treatment of the site when next visited
Natural Areas Team Member
Austspray Environmental Pty Ltd
Stapylton, Queensland
11.2013 - 10.2014
- Carry out hands on weed control and natural areas restoration work to improve/enhance and restore the landscaped and natural areas
- Carry out weed control by application of herbicides and manual removal
- Carry out site preparation works by the application of herbicides and manual removal
- Carry out planting/revegetation works
- Mulching, erosion matting installation
- Undertake mixing of chemicals
- Prune trees, shrubs and groundcovers using best practice methodology
- Take direction from team leaders
- Work in a team
- Plant identification
- Use of equipment such as blowers, hedgers, chainsaws, brushcutters
Account Manager/Retail Sales/Marketing/Team Leader
Tamborine Mountain Distillery
North Tamborine, Queensland
01.2001 - 06.2013
- First point of contact for all phone and internet orders (wholesale & retail)
- Respond to requests for information
- Resolve customer enquiries/complaints
- Responsible for invoicing all wholesale orders with Microsoft Excel
- Process payments/reconcile accounts
- Responsible for packaging, posting and logging all orders
- Retail sales
- Negotiating terms and conditions/points of sale with new customers
- Team leader to 3 sales reps – Brisbane, Sydney, Melbourne
- Ensure retail/wholesale customer databases up-to-date
- Plan and execute e-newsletters/promotions
- Coordinated client meetings to discuss product offerings and services.
- Provided training to staff on customer service best practices and product knowledge.
Receptionist Full Time
Seaham Hall
Seaham, United Kingdom
08.2006 - 05.2007
- First point of contact for all general enquiries and all guests/visitors
- Take phone calls and transfer calls to required departments
- Hotel and Restaurant reservations
- Check guests into their rooms
- Conduct tours of the hotel
- Be courteous, polite and helpful to all guests/visitors
- Communicate well within a team
- Conduct handover at the end of a shift
- Maintain well-presented appearance and professional manner at all times
- Multi-tasking
- Shift work hours
Education
Certificate III - Conservation And Land Management
GCIT
Southport, QLD12.2013
Certificate IV - Small Business Managemet
GCIT
Southport, QLD05.2005
Certificate III - Hospitality
GCIT
Southport, QLD05.2005
High School Years 8 – 12 -
Trinity Lutheran College
Ashmore, QLD, AustraliaSkills
- Excellent written and verbal communication skills
- Follows instructions with care and precision
- Initiative
- Leadership skills
- Teamwork
- Physically fit
- Positive attitude
- Motivated
- Approachable
- Patient
- Calm
- Seeks help and advice
Tickets Licenses Acquired
- Commercial Operators License – for ground distribution of herbicides
- AQF3 Safe application of chemicals
- White card
- First Aid & CPR
- Chainsaw - Operate & maintain chainsaw
- Chainsaw - Fell small trees
- Rope access – abseiling for cliff edge weed control
Affiliations
- Bushwalking
- Sewing and knitting
- Playing music
- Sustainability
- Gardening
References
Kimberley Fitzgerald
President - Yarra Warra Preschool
fitzgerald.kimberly.k@gmail.com
Mob: 0419318676
Claire Munro
Operations Manager - ID Ecological Management
claire@idecological.com.au
Ph: (03) 9437 0555 Mob: 0488119200
Timeline
Fundraising Committee Volunteer
Yarra Warra Preschool
02.2024 - Current
Bushland Rehabilitation Technician
ID Ecological Management
06.2016 - 07.2018
Nursery Labourer
Plant Growers Australia
03.2015 - 04.2016
Natural Areas Team Leader
Austspray Environmental Pty Ltd
10.2014 - 01.2015
Natural Areas Team Member
Austspray Environmental Pty Ltd
11.2013 - 10.2014
Receptionist Full Time
Seaham Hall
08.2006 - 05.2007
Account Manager/Retail Sales/Marketing/Team Leader
Tamborine Mountain Distillery
01.2001 - 06.2013
Certificate III - Conservation And Land Management
GCIT
Certificate IV - Small Business Managemet
GCIT
Certificate III - Hospitality
GCIT
High School Years 8 – 12 -
Trinity Lutheran College
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