Sophia Bradbury
Caulfield,VIC
Summary
Hardworking enthusiastic small business owner with proven success in sales and customer service. Passionate about design and home styling with a creative flair and keen eye for detail. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Owner Operator
Atomic Cakes
10.2014 - Current
- Provide exceptional customer service to customers through various channels including phone, online and face to face
- Manage daily reception tasks, phone and online enquiries, and customer accounts through Xero
- Handle general book-keeping, financial reconciliations, and supplier purchase orders via Xero software
- Coordinate scheduling for consultations, deliveries, and pickups
- Conduct in-store design consultations and tastings
- Bake and assist in creating bespoke cakes based on customer concepts and Atomic Cakes designs
- Provide quotations, invoices and follow up with customers
- Generate mood boards and design cake toppers & edible prints
- Oversee stock inventory control and management involving some heavy lifting
- Manage social media platforms and Google business page, website design & upkeep
- Organise marketing campaigns, including giveaways, charity events, collaborations, and community donations
- Ensure cleanliness and upkeep of showroom and commercial kitchen
- Photography of cakes for social media and website
Sales Consultant (Cross-Trained Furniture & Homewares)
Freedom Furniture Moorabbin
02.2014 - 08.2018
- Built customer rapport and assessed product suitability based on customer needs and product placement
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Handled phone and online inquiries, including purchases, quote follow-ups, supplier liaison, and after-sales service
- Shared extensive product knowledge across homewares and furniture
- Managed quotes, sales conversions, add-on sales, and interest-free offers
- Provided in-store styling advice and collaborated with interior decorator to secure sales and generate leads
- Ensured stock replenishment and maintained showroom and warehouse
- Ticketing duties of all homewares and furniture products
- Executed merchandising for sales campaigns
- Surpassed individual and store KPIs, contributing to Freedom Moorabbin's ranking in Top 10 profit stores Australia-wide.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets
Receptionist and Sales Consultant (Head Office)
Lucretia Lighting Burwood
01.2013 - 01.2014
- Managed reception and administrative tasks, including handling calls, emails, and processing orders for both account and non-account customers
- Processed orders using Magento Software Platform
- Developed product knowledge of designer and replica designer lighting, including brands like Tom Dixon, George Nelson, and Gino Sarfatti
- Coordinated with transportation and logistics team
- Actively participated in company meetings, providing valuable input to boost sales and enhance company's reputation
- Maintained company's social media platform.
Administration and Sales Assistant
Elite Fitness Knoxfield
01.2012 - 01.2013
- Greet customers and clients of Personal Training sector
- Administrational duties
- Shared product knowledge of fitness equipment, protein and supplement range
- Sales and demonstration of equipment
- Construction and assembly of equipment for display and customer delivery
- End of day banking
Aerial Arts Instructor
LARF Circus Brisbane
01.2011 - 01.2012
- Design and implementation of school holiday programs for various age groups
- Circuit stations of Basic Aerial Silks (Tissu), Static Trapeze, Aerial Hoop, Juggling, Tumbling, Group Acro
- Program Instructor for an all-women's fitness building program focusing on aerial apparatus and floor based strength and conditioning
- Direction of holiday program performance.
Education
Advanced Diploma of Circus Arts -
Swinburne University of Technology / NICA
Prahran, VIC12.2012
Certificate III / Business Administration (legal) -
TAFE Queensland & Everton Park State High School
Brisbane, QLD12.2010
Queensland Certificate of Education (QCE) -
Everton Park State High School
Brisbane, QLD12.2010
Skills
- Customer service and clienteling
- Creative thinking
- XERO Accounting Software
- PC / MAC System
- Written Communication
- MS Office
- Multitasking Abilities
- Attention to Detail
References
- Rob, Store Manager, Freedom Moorabbin and Nunawading, 0416 030 791
- Bianca Bancilhon, Operations Manager, Freedom Moorabbin, 0425 782 446
- Anthony Scarcella, Manager & Owner, Elite Fitness Knoxfield, 0420 262 385
Hobbies and Interests
- Interior styling & homewares
- Circus arts and fitness
- Music
- My pets
Interests
I enjoy music and playing the Violin. Previously a circus artist I enjoy fitness and strength training. I love spending time with my pets.
Timeline
Owner Operator
Atomic Cakes
10.2014 - Current
Sales Consultant (Cross-Trained Furniture & Homewares)
Freedom Furniture Moorabbin
02.2014 - 08.2018
Receptionist and Sales Consultant (Head Office)
Lucretia Lighting Burwood
01.2013 - 01.2014
Administration and Sales Assistant
Elite Fitness Knoxfield
01.2012 - 01.2013
Aerial Arts Instructor
LARF Circus Brisbane
01.2011 - 01.2012
Advanced Diploma of Circus Arts -
Swinburne University of Technology / NICA
Certificate III / Business Administration (legal) -
TAFE Queensland & Everton Park State High School
Queensland Certificate of Education (QCE) -
Everton Park State High School