Summary
Overview
Work History
Education
Skills
Websites
References
Hobbies and Interests
Interests
Timeline
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Sophia Bradbury

Caulfield,VIC

Summary

Hardworking enthusiastic small business owner with proven success in sales and customer service. Passionate about design and home styling with a creative flair and keen eye for detail. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

13
13
years of professional experience

Work History

Owner Operator

Atomic Cakes
10.2014 - Current
  • Provide exceptional customer service to customers through various channels including phone, online and face to face
  • Manage daily reception tasks, phone and online enquiries, and customer accounts through Xero
  • Handle general book-keeping, financial reconciliations, and supplier purchase orders via Xero software
  • Coordinate scheduling for consultations, deliveries, and pickups
  • Conduct in-store design consultations and tastings
  • Bake and assist in creating bespoke cakes based on customer concepts and Atomic Cakes designs
  • Provide quotations, invoices and follow up with customers
  • Generate mood boards and design cake toppers & edible prints
  • Oversee stock inventory control and management involving some heavy lifting
  • Manage social media platforms and Google business page, website design & upkeep
  • Organise marketing campaigns, including giveaways, charity events, collaborations, and community donations
  • Ensure cleanliness and upkeep of showroom and commercial kitchen
  • Photography of cakes for social media and website

Sales Consultant (Cross-Trained Furniture & Homewares)

Freedom Furniture Moorabbin
02.2014 - 08.2018
  • Built customer rapport and assessed product suitability based on customer needs and product placement
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
  • Handled phone and online inquiries, including purchases, quote follow-ups, supplier liaison, and after-sales service
  • Shared extensive product knowledge across homewares and furniture
  • Managed quotes, sales conversions, add-on sales, and interest-free offers
  • Provided in-store styling advice and collaborated with interior decorator to secure sales and generate leads
  • Ensured stock replenishment and maintained showroom and warehouse
  • Ticketing duties of all homewares and furniture products
  • Executed merchandising for sales campaigns
  • Surpassed individual and store KPIs, contributing to Freedom Moorabbin's ranking in Top 10 profit stores Australia-wide.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets

Receptionist and Sales Consultant (Head Office)

Lucretia Lighting Burwood
01.2013 - 01.2014
  • Managed reception and administrative tasks, including handling calls, emails, and processing orders for both account and non-account customers
  • Processed orders using Magento Software Platform
  • Developed product knowledge of designer and replica designer lighting, including brands like Tom Dixon, George Nelson, and Gino Sarfatti
  • Coordinated with transportation and logistics team
  • Actively participated in company meetings, providing valuable input to boost sales and enhance company's reputation
  • Maintained company's social media platform.

Administration and Sales Assistant

Elite Fitness Knoxfield
01.2012 - 01.2013
  • Greet customers and clients of Personal Training sector
  • Administrational duties
  • Shared product knowledge of fitness equipment, protein and supplement range
  • Sales and demonstration of equipment
  • Construction and assembly of equipment for display and customer delivery
  • End of day banking

Aerial Arts Instructor

LARF Circus Brisbane
01.2011 - 01.2012
  • Design and implementation of school holiday programs for various age groups
  • Circuit stations of Basic Aerial Silks (Tissu), Static Trapeze, Aerial Hoop, Juggling, Tumbling, Group Acro
  • Program Instructor for an all-women's fitness building program focusing on aerial apparatus and floor based strength and conditioning
  • Direction of holiday program performance.

Education

Advanced Diploma of Circus Arts -

Swinburne University of Technology / NICA
Prahran, VIC
12.2012

Certificate III / Business Administration (legal) -

TAFE Queensland & Everton Park State High School
Brisbane, QLD
12.2010

Queensland Certificate of Education (QCE) -

Everton Park State High School
Brisbane, QLD
12.2010

Skills

  • Customer service and clienteling
  • Creative thinking
  • XERO Accounting Software
  • PC / MAC System
  • Written Communication
  • MS Office
  • Multitasking Abilities
  • Attention to Detail

References

  • Rob, Store Manager, Freedom Moorabbin and Nunawading, 0416 030 791
  • Bianca Bancilhon, Operations Manager, Freedom Moorabbin, 0425 782 446
  • Anthony Scarcella, Manager & Owner, Elite Fitness Knoxfield, 0420 262 385

Hobbies and Interests

  • Interior styling & homewares
  • Circus arts and fitness
  • Music
  • My pets

Interests

I enjoy music and playing the Violin. Previously a circus artist I enjoy fitness and strength training. I love spending time with my pets.

Timeline

Owner Operator

Atomic Cakes
10.2014 - Current

Sales Consultant (Cross-Trained Furniture & Homewares)

Freedom Furniture Moorabbin
02.2014 - 08.2018

Receptionist and Sales Consultant (Head Office)

Lucretia Lighting Burwood
01.2013 - 01.2014

Administration and Sales Assistant

Elite Fitness Knoxfield
01.2012 - 01.2013

Aerial Arts Instructor

LARF Circus Brisbane
01.2011 - 01.2012

Advanced Diploma of Circus Arts -

Swinburne University of Technology / NICA

Certificate III / Business Administration (legal) -

TAFE Queensland & Everton Park State High School

Queensland Certificate of Education (QCE) -

Everton Park State High School
Sophia Bradbury