Sophia Burns
Lilydale,VIC
Summary
Friendly and approachable professional with experience in dental nursing and hospitality. I enjoy connecting with people of all ages, including children and families, and sharing useful knowledge to help them feel comfortable and confident. Empathetic, reliable, and hardworking, with a strong work ethic and a calm, positive attitude. Fast learner, adaptable, and skilled at creating a supportive and welcoming environment for everyone I work with.
Overview
12
12
years of professional experience
Work History
Dental Assistant & Recptionist
Ferntree Orthodontics
Upper Ferntree Gully, Victoria
04.2022 - Current
- Educated young children, teens, families and caregivers on orthodontic appliance care, hygiene practices, and the importance of treatment compliance.
- Wrote financial contracts for treatment.
- Worked sensitively with separated families to navigate orthodontic financial agreements.
- Handled all ordering and logging of all supplies and consumables, working along with suppliers and meetings with reps.
Dental Nurse & Receptionist
Templestowe Dental Group
Templestowe, Victoria
03.2021 - 04.2022
- Writing and providing patients with treatment plans for dental work.
- Answering phone calls, arranging appropriate appointments for patients.
- Daily use and understanding of Microsoft word and excel.
- Writing and replying to emails.
- Operated 3D printing equipment for dental use.
Trainee Dental Nurse
Select Smiles
Ringwood North, Victoria
04.2018 - 01.2021
- Completed my Cert III in Dental assisting course units in the time provided.
- Completed and passed all practical exams.
- Assisted the dentists during procedures, while making sure the patient was at comfort.
- Cleaning, sterlising and logging all used dental instruments.
- Reviewing and understanding patients medical history.
- Worked closely with young children during their first dental visits, helping easy any anxieties.
Cafe Manager
Pump Cafe
Mooroolbark, Victoria
06.2014 - 03.2018
- Led daily operations to ensure the venue ran smoothly while also managing staff.
- Supervised staff to maintain high service standards and friendly and welcoming attitude.
- Trained new employees.
- Ordering, communicating and scheduling of suppliers.
- Handled customer inquiries and resolved complaints effectively.
- Enforced health and food safety regulations up to their current standards.
- Handled health and food safety inspections with confidence and professionalism.
Education
Certicafe III in Dental Assisting -
Box Hill Institute of TAFE
Melbourne, Victoria, VIC09-2019
High School -
Mooroolbark College
Mooroolbark, VIC01-2013
Skills
- Excellent communication skills
- Strong personable attitude and empathy
- Use of computers with the ability to learn new programs quickly
- Confidence in providing patient/customer education
- Able to work in a team of people or solo
- Fast learner with excellent memory and high attention to detail
- Confidence in managing people
- Able to work under pressure
- organisation skills with a quick to act mindset
- Basic First aid training
Custom Section 1
References:
- Gemma Stevens - 0488 477 321
- Stephanie Fawthrope - 0466 676 454
- Danni Leonard - 0419 833 893
Timeline
Dental Assistant & Recptionist
Ferntree Orthodontics
04.2022 - Current
Dental Nurse & Receptionist
Templestowe Dental Group
03.2021 - 04.2022
Trainee Dental Nurse
Select Smiles
04.2018 - 01.2021
Cafe Manager
Pump Cafe
06.2014 - 03.2018
Certicafe III in Dental Assisting -
Box Hill Institute of TAFE
High School -
Mooroolbark College