Sophia Ferguson
Manly Vale,NSW
Summary
A hardworking and passionate job seeker with a proven track record at Dee Why RSL Club. Excelling in high-stress environments, managing multiple priorities with a positive attitude and delivering exceptional customer service.
A demonstrated ability to streamline operations, enhance team performance and maintain strict safety standards. Skilled in conflict resolution and team motivation, ensuring high levels of guest satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Gaming Attendant
Dee Why RSL Club
11.2020 - Current
- Provides an efficient and high quality service in a fast-paced environment.
- Demonstrates a consistent pleasant approach to colleagues and customers.
- Endeavours to be a strong team player within a diverse team through supporting each member and assisting in extra duties to ensure we stay on schedule.
RCG Marshal
Dee Why RSL Club
03.2022 - Current
- Utilises strong interpersonal skills to understand and assist customers of different backgrounds regarding their needs, conflict resolutions or well-being concerns.
- Maintains confidentiality when dealing with matters of a sensitive nature.
- Managed high-stress situations effectively by using de-escalation tactics reducing the risk of injury or escalation.
Relief Gaming Supervisor
Dee Why RSL Club
06.2022 - Current
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Established high standards for guest service excellence while overseeing the performance of staff directly under my supervision.
- Promoted safety awareness among staff members by enforcing strict adherence to established security protocols.
Front Desk Attendee
Ciao Belli Ray's Pizza
10.2020 - 02.2021
- Streamlined front desk operations for increased efficiency and improved customer service.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
Cafe Attendants
Crispy's Pies
06.2017 - 10.2020
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Adhered to food safety regulations, ensuring all products were stored at correct temperatures and handled appropriately during preparation.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
Education
High School Diploma -
NBSC Freshwater Senior Campus
Freshwater, NSW10.2020
NBSC Mackellar Girls Campus
Manly Vale, NSW12.2018
Skills
- Organised with a strong attention to detail
- Responsible, punctual and open-minded
- A team player with a positive attitude
- Exceptional customer service skills
- Highly adapted to working in a busy and fast paced environment that engages quick problem solving skills
- Team motivation
Timeline
Relief Gaming Supervisor
Dee Why RSL Club
06.2022 - Current
RCG Marshal
Dee Why RSL Club
03.2022 - Current
Gaming Attendant
Dee Why RSL Club
11.2020 - Current
Front Desk Attendee
Ciao Belli Ray's Pizza
10.2020 - 02.2021
Cafe Attendants
Crispy's Pies
06.2017 - 10.2020
High School Diploma -
NBSC Freshwater Senior Campus
NBSC Mackellar Girls Campus
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