Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Reference
Timeline
Generic

Sophia Kim

Brisbane,QLD

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

13
13
years of professional experience

Work History

Department Manager

FENDI
BRISBANE, QLD
12.2023 - Current
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Analyzed business performance data and forecasted business results for upper management.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Department Manager

MONTBLANC
BRISBANE, QLD
11.2021 - 12.2023
  • Created reports on sales trends, inventory levels, and financial data.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Assistant Manager

BALLY
GOLD COAST, QLD
08.2017 - 01.2020
  • Created reports on sales trends, inventory levels, and financial data.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Delegated daily tasks to team members to optimize group productivity.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Operations Manager

ZARRAFA'S COFFEE
BANORA POINT, NSW
04.2011 - 05.2017
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Oversaw financial management, budget management, accounting and payroll activities.

Education

Advanced Diploma in Business

ITC
AUCKLAND
04-2000

High School Diploma -

Avonside Girl's High School
Christchurch, NZ
02-1999

Bachelor of Arts - LAW

BOND UNIVERSITY
Gold Coast

Skills

  • Great communication skills
  • Complaint Resolution
  • Appointment schedulling
  • Customer Relations
  • Customer Relationship Management (CRM)
  • Problem solving
  • Stay calm under pressure
  • Microsoft Office Expertise
  • Report Preparation
  • Administrative and Office Support

Accomplishments

  • Grwoth Awards (2014,2015): Zarraffa's Coffee

Turnaround from losing business into 2 years in a row of growth award's business -Turnover ps of 50% in growth.

Great team spirits achieved with minimal personnel turnover

  • Highest Acheivement Retail Mystry shoppers with perfect score with 100% under Bally-Assistant managmenet

Languages

English
Native/ Bilingual
Korean
Native/ Bilingual
Japanese
Limited

Reference

  • Montblanc Brisbane Manager: Linda O'Connell: 0403 910 686
  • Bally Store Manager: Maggie Chen: 0466 821 415

Timeline

Department Manager

FENDI
12.2023 - Current

Department Manager

MONTBLANC
11.2021 - 12.2023

Assistant Manager

BALLY
08.2017 - 01.2020

Operations Manager

ZARRAFA'S COFFEE
04.2011 - 05.2017

Advanced Diploma in Business

ITC

High School Diploma -

Avonside Girl's High School

Bachelor of Arts - LAW

BOND UNIVERSITY

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Sophia Kim