Sophia Kim
Brisbane,QLD
Summary
Specialise in building long-term client relationships and creating meaningful journeys for clients.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
4000
4000
years of post-secondary education
Work History
Senior Client Advisor
Montblanc
Brisbane, QLD
11.2024 - Current
- Cultivated long-term client relationships by providing personalized luxury service, leading to enhanced client loyalty and retention.
- Provided strategic insights on customer behavior, facilitating data-driven decision-making in product development and marketing strategies.
Deputy Manager
FENDI
BRISBANE, QLD
12.2023 - 06.2024
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Led the implementation of customer service initiatives, enhancing client interactions and ensuring exceptional guest experiences.
Department Manager
MONTBLANC
BRISBANE, QLD
11.2021 - 12.2023
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Botique Manager
BALLY
GOLD COAST, QLD
08.2017 - 01.2020
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated daily tasks to team members to optimise group productivity.
Operations Manager
ZARRAFA'S COFFEE
BANORA POINT, NSW
04.2011 - 05.2017
- Created effective business plans to focus strategic decisions on long-term objectives.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Oversaw financial management, budget management, accounting and payroll activities.
Louis Vuitton
Assistant Botique Manager
Seoul, South Korea
10.2009 - 04.2010
Client Advisor
Prada
Gold Coast, QLD
02.2006 - 02.2009
Education
Advanced Diploma in Business
ITC
AUCKLANDHigh School Diploma -
Avonside Girl's High School
Christchurch, NZBachelor of Arts - LAW
BOND UNIVERSITY
Gold CoastSkills
- Great communication skills
- Customer relation managements
- Complaint Resolution
- Customer Relations
- Customer Relationship Management (CRM)
- Stay calm under pressure
- Report Preparation
- Conflict resolution
Accomplishments
- Grwoth Awards (2014,2015): Zarraffa's Coffee
Turnaround from losing business into 2 years in a row of growth award's business -Turnover ps of 50% in growth.
Great team spirits achieved with minimal personnel turnover
- Highest Acheivement Retail Mystry shoppers with perfect score with 100% under Bally-Assistant managmenet
Education and Training
other,other,other
Reference
- Montblanc Brisbane Manager: Linda O'Connell: 0403 910 686
- Bally Store Manager: Maggie Chen: 0466 821 415
Languages
- English
- Korean
- Japanese
Timeline
Senior Client Advisor
Montblanc
11.2024 - Current
Deputy Manager
FENDI
12.2023 - 06.2024
Department Manager
MONTBLANC
11.2021 - 12.2023
Assistant Botique Manager
BALLY
08.2017 - 01.2020
Operations Manager
ZARRAFA'S COFFEE
04.2011 - 05.2017
Louis Vuitton
Assistant Botique Manager
10.2009 - 04.2010
Client Advisor
Prada
02.2006 - 02.2009
Advanced Diploma in Business
ITC
High School Diploma -
Avonside Girl's High School
Bachelor of Arts - LAW
BOND UNIVERSITY