SOPHIA DA SILVA
Sydenham,VIC
Summary
A pharmaceutical science student at Monash University, focusing in cosmetic formulation and analytics. Passionate about developing innovative cosmetic products and eager to explore the regulatory aspects of the industry. An active member of the Australian Society of Cosmetic Chemists (ASCC) and a volunteer at Monash Non-Residential college as an advisor. Professional retail worker with proven experience in customer service, sales, and stock management. Known for strong team collaboration, adaptability, and solutions-driven approach. Skilled in assisting customers, handling transactions, and maintaining store organization. Reliable and results-focused, ready to contribute effectively in dynamic retail environment.
Overview
5
5
years of professional experience
Work History
Retail Assistant
DFO Guess
03.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Actively engaged customers approximately 200 customers a day, to provide general assistance and information on store merchandise.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labelled items, and arranged according to size or colour.
Crew Trainer - Customer Service Represent
McDonald's
08.2019 - 03.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored 15 new hires, helping them acclimate to the company culture quickly and efficiently.
- Customer service training to high standards to ensure impeccable customer satisfaction
- Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
- Food handling and food safety procedure proficiency enabling understanding customers' safety.
- Completed Certificate III in Retail and professional development with supervisors.
Education
Bachelor of Pharmaceutical Science -
Monash University
Parkville11-2025
Skills
- Customer service
- Time management capabilities
- Patience and empathy
- Technical writing proficiency
- Operation & Troubleshooting of HPLC
- GraphPad Prism
- Microsoft Office (Excel/Word)
Affiliations
- Australian Society of Cosmetic Chemist (ASCC)
Timeline
Retail Assistant
DFO Guess
03.2023 - Current
Crew Trainer - Customer Service Represent
McDonald's
08.2019 - 03.2023
Bachelor of Pharmaceutical Science -
Monash University
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