Sophie Brouw

Dynamic retail assistant at Fiera Boutique with a strong foundation in customer service and sales, currently completing Year 10 at Unity College. Proven ability to engage customers and enhance the shopping experience through attentive service and product knowledge. Eager to leverage skills in a fast-paced retail environment while continuing professional development. Committed to contributing positively to team goals and fostering a welcoming atmosphere for all customers.

• Duke Of Edinburgh Silver
• Developed problem-solving and teamwork abilities through group activities in the Duke of Edinburgh program, enhancing interpersonal skills relevant to customer interactions.
• Successfully led and coordinated a community service project as part of the Duke of Edinburgh Silver Award, demonstrating leadership and organizational skills.
• Completed a challenging physical endurance component, showcasing determination and commitment, which are transferable to sales and customer service roles.
• Demonstrated resilience and goal-oriented mindset by successfully completing the physical and skill components of the Duke of Edinburgh Silver Award, translating to strong customer service persistence.
• Developed critical thinking by navigating and completing complex routes during expeditions, applicable to strategic sales approaches.

• Media
• Media and Marketing Studies
• Analyzed various media channels for optimized customer engagement and outreach
• Learned techniques for creating persuasive content to support marketing and sales goals
• Developed skills in media communication to manage customer relationships and resolve complaints
• Explored the role of digital media in enhancing customer service and brand loyalty
• Gained knowledge of media campaign planning and execution to drive product sales
• Examined visual and audio media production techniques to improve promotional material quality
• Landscape Architecture Work experience
• Assisted in the preparation of project proposals and cost estimates, supporting the sales process and client decision-making.
• Prepared detailed plant and materials lists to assist in project budgeting and sales quotations.